EMT-B - Urgent Care

ConvenientMD • Plainville, MA

12d • Onsite

About The Position

ConvenientMD is seeking a dedicated EMT-B to provide urgent care to patients across New England. The role offers EMTs an opportunity to expand their clinical skills while working closely with providers and clinical staff in a collaborative, fast-paced setting focused on patient care, teamwork, and professional growth.

The EMT-B engages with patients in a welcoming and professional manner, answers questions about medical conditions and treatment plans, explains prescribed medications and potential adverse reactions, and provides guidance on lifestyle modifications, preventive care, and follow-up. The role also supports clinical operations by triaging patients, taking vital signs and medical histories, assisting with minor procedures, and accurately documenting information in electronic health records in accordance with privacy regulations.

The EMT-B coordinates with the clinical team to communicate patient updates and support care and discharge planning, and helps welcome and train new clinic team members. The position requires 12-hour shifts, including nights, weekends, and holidays, and travel to other clinic locations and training shifts within the specified distance when needed.

Requirements

• High school diploma or GED.
• Nationally certified and licensed EMT with at least one year of experience as an EMT.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross; CPR, ACLS certifications, and online-only classes are not accepted.
• Ability to work 12-hour shifts. Full-time availability requires three shifts per week and at least four weekend shifts per month; part-time requires two shifts per week and at least two weekend shifts per month; per diem requires four shifts per month, ideally one per week.
• Flexibility to work nights, weekends, and holidays.
• Ability, when needed, to work at a minimum of three other ConvenientMD locations within one hour's travel distance of the primary clinic.
• Ability to travel for training shifts, which may be outside the primary clinic within a one-hour commute.
• Compassionate, authentic, and patient-focused approach.
• Proactive, confident written and verbal communication skills.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Collaborative team-oriented approach.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Engage with patients professionally, respond to inquiries, and provide information about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Provide guidance on lifestyle modifications, preventive healthcare, and follow-up care; address patient questions and concerns.
• Support clinical operations and patient care.
• Conduct preliminary evaluations to triage patients and assess the urgency of their medical needs.
• Take vital signs and medical histories and assist with minor medical procedures.
• Document patient information accurately in electronic health records while complying with privacy regulations.
• Communicate patient information and updates effectively to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and assist with discharge when needed.
• Welcome and support the training of new clinic team members.
• Work required 12-hour shifts, including nights, weekends, and holidays, and travel to other clinic locations or training shifts when needed.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED