EMT-B - Urgent Care

ConvenientMD • Brockton, MA

11d

About The Position

ConvenientMD is seeking a dedicated EMT-B to provide urgent care to patients across New England. The role offers EMTs the opportunity to expand their clinical skills while working closely with providers and clinical staff in a collaborative, fast-paced setting focused on patient care, teamwork, and professional growth.

The EMT-B welcomes and assists patients, answers questions about medical conditions, treatment plans, and medications, explains medication dosage instructions and potential adverse reactions, and offers guidance on lifestyle changes, preventive care, and follow-up. The role supports clinical operations by conducting preliminary patient evaluations and triage, taking vital signs, obtaining medical histories, assisting with minor procedures, and accurately maintaining electronic health records in compliance with privacy regulations.

The EMT-B coordinates with clinical team members and providers to share patient information, support care coordination and discharge planning, and may assist with discharge. The role also welcomes and supports training for new clinic team members. Scheduling requires 12-hour shifts, with different shift minimums for full-time, part-time, and per-diem schedules. Flexibility for nights, weekends, and holidays is required, as is travel to other clinics and training locations within a one-hour commute when needed.

Requirements

• High school diploma or GED.
• Nationally certified and licensed EMT with at least one year of experience as an EMT.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross; CPR, ACLS, and online-only classes are not accepted.
• Able to work 12-hour shifts in consecutive or non-consecutive days.
• Full-time schedule: three 12-hour shifts per week, including at least four Saturday or Sunday shifts per month.
• Part-time schedule: two 12-hour shifts per week, including at least two Saturday or Sunday shifts per month.
• Per-diem schedule: four 12-hour shifts per month, ideally one shift each week.
• Flexibility to work nights, weekends, and holidays.
• When needed, ability to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts at locations within a one-hour commute of the primary clinic.
• Compassionate, authentic, and patient-focused approach, including kindness and understanding toward others.
• Proactive, confident written and verbal communication skills, including raising concerns and communicating directly and professionally.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Collaborative team-player approach.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Welcome and engage with patients professionally, respond to questions, and provide information about their medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Provide guidance on lifestyle modifications, preventive healthcare, and follow-up care; address patient concerns to support understanding of their health status and treatment options.
• Support clinical operations and patient care.
• Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.
• Take vital signs, obtain medical histories, and assist with minor medical procedures.
• Accurately document patient information in electronic health records in compliance with privacy regulations.
• Coordinate patient care with clinical team members and communicate patient information and updates to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and assist with discharge as needed.
• Welcome and support the training of new clinic team members.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employee discounts on hotels, travel, entertainment, restaurants, and other services and products.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED