EMT-B - Urgent Care

ConvenientMD • Brunswick, ME

2d

About The Position

ConvenientMD is seeking a dedicated EMT-B to provide urgent care to patients across New England. The role supports clinical operations and patient care in a collaborative, fast-paced setting, working closely with providers and other clinical staff. It offers opportunities to expand clinical skills and contribute to patient care and team development.

The EMT-B welcomes and assists patients, answers questions about their medical conditions and treatment plans, explains prescribed medications and potential adverse reactions, and provides guidance on lifestyle modifications, preventive care, and follow-up. The role also includes triaging patients, taking vital signs and medical histories, assisting with minor procedures, and accurately documenting information in electronic health records in compliance with privacy regulations. The EMT-B communicates patient updates to the clinical team, collaborates on discharge plans, may assist with discharge, and supports training new team members.

The position requires 12-hour shifts. Full-time staff work three shifts per week, including at least four Saturday or Sunday shifts per month. Part-time staff work two shifts per week, including at least two Saturday or Sunday shifts per month. Per-diem staff work four shifts per month, ideally one each week. Flexibility to work nights, weekends, and holidays is required. The role may require travel to other ConvenientMD locations within a one-hour travel distance and to training shifts outside the primary clinic within a one-hour commute.

Requirements

• High school diploma or GED.
• Nationally certified and licensed EMT with at least one year of experience as an EMT.
• Current Basic Life Support (BLS) certification from the American Heart Association or American Red Cross; CPR, ACLS, and online-only classes are not accepted.
• Compassionate, authentic, and patient-focused approach.
• Proactive and confident written and verbal communication skills.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Collaborative and effective team-player skills.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.
• Availability to work 12-hour shifts according to the selected employment schedule.
• Flexibility to work nights, weekends, and holidays.
• Ability, if needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts, which may be outside the primary clinic within a one-hour commute.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Engage with patients professionally, answer inquiries, and provide information and assistance regarding medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Offer guidance on lifestyle modifications, preventive healthcare measures, and follow-up care; address patient questions and concerns.
• Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.
• Take vital signs and medical histories and assist with minor medical procedures.
• Accurately document patient information in electronic health records in compliance with privacy regulations.
• Coordinate patient care and communicate patient information and updates to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and assist with discharge as needed.
• Welcome and support the training of new clinic team members.

Benefits

• No-cost urgent care services for team members and their families.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED