EMR Training & Workflow Associate

Privia Health•Arlington, VA

17h

About The Position

Privia Health is seeking an EMR Training & Workflow Associate to join its Training Team. The role facilitates in-person and webinar-based training for providers and clinical and non-clinical Care Center staff, helping Care Centers use the EHR successfully and follow Privia best-practice workflows. The associate also serves as an expert resource to colleagues and as an athenahealth subject matter expert for other Privia teams. The position delivers post-live training, supports pre-implementation and go-live activities, analyzes post-go-live performance, and adapts training materials to each Care Center’s needs. It works collaboratively with teams across Privia to meet market-defined goals and provides customer service through problem solving and follow-through. The role requires up to 20% travel.

Requirements

Bachelor’s degree preferred or a background in a healthcare setting.
Familiarity with extended medical terminology.
Excellent communication, organizational, and time-management skills.
Strong interpersonal skills to interact positively and productively with personnel within teams and across organizational lines.
Ability to work in a fast-paced and changing work environment.
Must comply with HIPAA rules and regulations.
Valid driver’s license and reliable transportation.
Previous experience with an EMR or practice management system.
Ability to manage change and client expectations effectively.
Strong critical-thinking capabilities.
Situational awareness and ability to understand the personalities of individuals and teams being trained.
Team-oriented approach, ability to perform a variety of duties during a workday, and organizational skills.
Attention to detail.
Excellent communication and client-facing skills.
Technical aptitude.
Ability to travel up to 20%.

Nice To Haves

Bachelor’s degree.
Experience with athenaClinicals and athenaCollector.

Responsibilities

Deliver post-live training to providers, clinical staff, and administrative staff, focusing on efficiency, delegation, and population health initiatives.
Analyze and monitor the Athena CareCheck report and post-go-live metrics to identify opportunities for individual providers.
Develop training curriculum to address recurring Athena releases and updates.
Provide pre-implementation and at-the-elbow go-live support for Care Centers.
Use established curriculum and tools to train EHR concepts.
Customize best-practice curriculum, including standard clinical workflows and value-based care quality-measure workflows, for each Care Center’s needs.
Monitor online e-learning completion.
Ensure training is scheduled and delivered on time and according to customer specifications.
Collaborate with Implementation, Practice Integration, Product Performance, Practice Transformation, Value Based Care, and Performance Team members to accomplish market-defined goals.
Collaborate with other Privia teams and serve as an athenahealth subject matter expert.
Provide excellent customer service through creative problem solving and follow-through.
Participate in Practice Integration meetings and recurring meeting summits; escalate issues appropriately to market leadership and the Practice Integration team.
Maintain and share knowledge of standard configurations and best-practice workflows.