EMR Support Specialist II

Oak Orchard Health•Corfu, NY

53d•$25 - $27

About The Position

The EMR Support Specialist II is a Level-2 Support position within the IT Help Desk and reports to the EMR Optimization and Training Manager. The position is responsible for day-to-day data accuracy and maintenance within the Electronic Health Record (EHR), including patient panel cleanup, updating referring physician records, and National Drug Code (NDC) cleanup. It also answers eCW-specific helpdesk tickets, provides front-line troubleshooting and IT support to staff, and supports data accuracy and consistency across the EMR system. The role requires the ability to foster and maintain positive, close working relationships with staff across all departments. Schedule flexibility is required, as some evenings and weekends may be needed. Travel to Oak Orchard Health sites may be required to provide on-site support.

Requirements

Excellent verbal and written communication skills.
Ability to teach in individual and group settings.
Strong attention to detail and ability to identify and correct data inconsistencies.
3–5 years of clinical health care experience, including use of an electronic health record.

Nice To Haves

Associate-level degree preferred.
Strong preference for candidates with experience in eCW, Medent, or NextGen.

Responsibilities

Maintain knowledge of institutional clinical systems and relevant clinical policies and procedures for each trained role.
Troubleshoot system issues and provide IT support to employees.
Apply knowledge of patient education principles.
Work with other facilities and organizations to find optimal utilization of the system.
Perform patient panel cleanup and maintenance within the EHR.
Update and maintain referring physician records within the EHR.
Perform NDC (National Drug Code) cleanup and maintenance within the EHR.
Answer eCW-specific helpdesk tickets and provide front-line troubleshooting support to end users.
Support data accuracy and consistency within the EMR system.
Travel to Oak Orchard Health sites as needed to provide on-site support.
Perform other duties as assigned.