EMR Super Administrator

Mcleod Centers for Wellbeing•Charlotte, NC

3d•$32 - $36•Hybrid

About The Position

McLeod Centers for Wellbeing is seeking a Full-time EMR Super Administrator to join its Information Technology department in Charlotte, NC. This is a hybrid role, requiring presence in the Charlotte office multiple days a week. The EMR Super Administrator will serve as the primary internal administrator and subject matter expert for Kipu EMR, ensuring the system effectively supports the organization's mission of providing healing and hope through comprehensive substance use disorder treatment.

Requirements

Bachelor's degree in Health Informatics, Nursing, Computer Science, or an equivalent combination of education, training, and experience is required.
Experience administering an EMR/EHR or comparable healthcare information system.
Strong understanding of healthcare operations and clinical documentation workflows.
Experience managing users, roles, permissions, and system access.
Strong troubleshooting and analytical skills.
Ability to work effectively with clinical, medical, administrative, compliance, and operational staff.
Proficiency with standard Microsoft Office software (Outlook, SharePoint, Teams, etc.).
Understanding of health informatics principles, including medical terminologies, electronic health records (EHR) programs, data modeling, and analytics systems.
Proficiency in using EHR data modeling systems for clinical documentation, performance metrics, regulatory reporting, and information security.

Nice To Haves

A Master's degree in Health Informatics, Healthcare Administration, or a related field is preferred.
Knowledge of Kipu EHR preferred, but not required.
Experience working with clinical, medical, admissions, compliance, and revenue-cycle workflows preferred.

Responsibilities

Serve as the primary internal administrator and subject matter expert for Kipu EMR.
Review requested system changes and determine the appropriate Kipu workflow or configuration.
Collaborate with Finance, Revenue Cycle, Operations, Compliance, and clinical leadership to develop meaningful performance metrics and key performance indicators (KPIs).
Troubleshoot user-access and permission issues.
Coordinate with department leadership to ensure staff have the appropriate level of access for their responsibilities.
Maintain existing Kipu evaluations, consents, assessments, progress notes, and other forms.
Build or modify forms when organizational or regulatory requirements change.
Test new or modified forms before releasing them to staff.
Troubleshoot common workflow, documentation, configuration, and access issues.
Escalate system issues to Kipu Support when vendor assistance is required.
Review Kipu product updates and determine whether new functionality is relevant to the organization.
Maintain role-specific onboarding procedures for Kipu users.
Train staff when Kipu workflows or organizational processes change.
Maintain internal Kipu training materials and standard operating procedures.
Identify opportunities to simplify or standardize existing Kipu processes.
Coordinate changes across departments when a workflow affects multiple areas of the organization.
Assist with EMR changes resulting from regulatory, accreditation, payer, or organizational requirements.
Maintain an organized process for Kipu change requests.
Develop and adhere to policies, procedures, and standards to meet all regulatory requirements, including HIPAA, and currently accepted legal standards.