Employment Services Supervisor

City of Danville•Va 24541, VA

About The Position

The Employment Services Supervisor administers and supervises employment and child care programs, ensuring compliance with local, state, and federal policies. The role oversees staff assignments and performance, reviews case management and program outcomes, addresses case issues, recommends operational changes, and maintains financial records and cooperative relationships with public and private partners. Duties may change at the City’s discretion, and additional duties may be assigned. The supervisor oversees program implementation and staff activities, trains employees, handles complex or controversial case decisions, mediates issues involving employees and customers, provides backup coverage for Employment Services and Child Care positions, and attends policy and procedure meetings and trainings. The role makes staffing recommendations, implements disciplinary actions as appropriate, holds staff meetings, coaches and motivates employees, completes evaluations, monitors caseload distribution, provides weekly updates to a supervisor, and processes timesheets and leave records. Financial responsibilities include monitoring program expenditures and budgets, recommending budget changes and allocations, ordering transportation gas cards and tokens, preparing monthly transportation expenditure reports, and maintaining inventories and balances. The supervisor coordinates work with community agencies, other units, and external contractors; communicates with customers; handles special projects; administers the Family Unification Program for the Danville Redevelopment and Housing Authority; serves on relevant community boards; and acts on behalf of the director when designated. The position is typically performed in an office environment. Work is sedentary with occasional light physical exertion. Regular and predictable attendance is expected. The role may involve time pressure, emergency situations, frequent changes and multiple tasks, teamwork, tedious work, and occasional irregular schedules or overtime. Appropriate protective equipment is expected for assigned tasks.

Requirements

Bachelor’s degree with broad knowledge in a general professional or technical field, or an equivalent combination of education and experience.
Three to five years of experience, including at least two years of appropriate and related experience in a Human Services-related area.
Valid driver’s license with an acceptable driving record according to City criteria.
Advanced knowledge of the subject matter, including the ability to solve common and unusual problems, advise on technical matters, and serve as a resource for others.
Advanced reading ability, including reading technical, scientific, financial, and legal materials.
Intermediate writing ability to prepare reports, business letters, expositions, and summaries using proper format, punctuation, spelling, and grammar.
Intermediate math ability, including applying fundamental concepts and working with advanced mathematical operations and functions.
Communication skills to make or recommend policy decisions, handle sensitive or controversial issues, evaluate customer satisfaction, and develop cooperative relationships.
Ability to work with substantial discretion and exercise independent judgment and decision-making.
Advanced technical skills and knowledge relating to the design and implementation of major programs or processes.
Ability to monitor fiscal expenditures and recommend budget allocations.
Supervisory experience or ability to supervise and monitor employee performance, work objectives, evaluations, discipline, and assignments.
Ability to meet the position’s sedentary physical demands, including adequate vision, hearing, and speech for computer, telephone, and interpersonal communication.
Regular and predictable attendance.

Responsibilities

Supervise and administer employment and child care programs in compliance with local, state, and federal policies.
Assign and coordinate staff work; monitor case management, cases, caseload distribution, and program objectives.
Hold case conferences, identify and resolve case issues, and maintain authority over controversial case decisions.
Evaluate the work environment and recommend changes to management.
Review employee conduct, make staffing recommendations, implement disciplinary actions as necessary, and complete employee evaluations.
Train employees in government policies, procedures, and program requirements; hold staff meetings and provide coaching and motivation.
Mediate issues involving employees and customers and maintain Employment Services cases as needed.
Provide backup to Employment Services and Child Care positions and attend meetings and trainings on policies and procedures.
Monitor VIEW, Child Care, and SNAPET budgets, program expenditures, and budget progress; recommend budget changes and allocations as needed.
Maintain financial reports and records, process unit timesheets, monitor annual and sick leave, and provide weekly updates to the supervisor.
Order gas cards and transportation tokens; prepare monthly transportation expenditure reports; and maintain related inventories and balances.
Coordinate unit work with community agencies, other units, external contractors, and public and private parties.
Communicate with customers and support positive developments and customer satisfaction.
Handle special projects, administer the Family Unification Program for the Danville Redevelopment and Housing Authority, and serve on relevant community boards.
Act on behalf of the director as designated.
Perform additional duties as assigned.
Use and maintain City equipment, tools, and other resources appropriately.