Employment Services Manager

Catalight•Honolulu, HI

About The Position

The Employment Services Manager ensures that best practices and compliance requirements are met while promoting the growth of participants, employment services, and staff within the community. The role develops employment services by identifying funding resources, securing employment contracts, establishing micro-enterprise business opportunities, networking with the business community, marketing services, participating in fundraising events, and collaborating with the Development department on grant outcomes. The manager trains Employment Specialists in discovery, assessments, job development and marketing, job coaching, and long-term employment success, supporting participants’ individual growth in a safe and positive learning environment. The position leads program development, operations, compliance, budgeting, staffing, marketing, strategic planning, contract negotiations, external agency relations, and legislative advocacy. It develops and maintains policies and procedures to promote standardization, quality, best practices, and compliance with CARF and applicable state requirements. The manager also supervises, mentors, recruits, trains, and evaluates staff; coordinates reports and contract requirements; and promotes collaboration among ESH programs, departments, and external partners. The manager supports participants’ employment outcomes through person-centered planning, discovery, assessments, vocational counseling, benefits planning, employment objectives and job matches, resume and interview preparation, job marketing, on-site coaching, employer support, and employability-skills training. The role also encourages self-determination, connects participants with financial education resources, and helps staff respond appropriately to participant behaviors. The position requires a related master’s degree and one year of full-time experience working with people with disabilities; a related bachelor’s degree and three years of such experience; or a high school diploma/GED and seven years of such experience. It also requires five years of experience helping people with employment barriers find and maintain community employment, three years working with people with behavioral challenges in community settings, and successful contract management experience. The role requires a valid Hawaii driver’s license, insurance, a clean driving record, and reliable transportation. Additional employment conditions include obtaining and maintaining specified clearances, certifications, credentials, screenings, and required training. This is a full-time position with annual compensation of $80,000 to $90,000. The work may involve travel between work sites and client homes, frequent driving, sustained client contact and decision-making, and physical interaction with clients, including responding to physically aggressive behavior.

Requirements

Master’s degree in a related field and documented one year of full-time employment working with individuals with disabilities; or bachelor’s degree in a related field and documented three years of full-time employment working with individuals with disabilities; or high school diploma/GED and documented seven years of full-time employment working with individuals with disabilities.
Five years of experience working with people with employment barriers to find and maintain gainful employment in the community.
Three years of experience working with people with behavioral challenges in community settings.
Successful contract management experience.
Valid Hawaii driver’s license, insurance, clean driving record, and reliable transportation; ability to safely drive a personal vehicle and transport participants if designated as a driver.
Knowledge of federal and state laws, regulations, and rules pertaining to employing people with disabilities.
Working knowledge of people with disabilities, including developmental disabilities; familiarity with ADA guidelines; and understanding of inclusion and respect for people with special needs and their families.
Sensitivity when working with ethnically, linguistically, culturally, and economically diverse populations.
Commitment to organizational values and sound judgment, flexibility, patience, discretion, and confidentiality, including maintaining HIPAA requirements.
Positive approach when working with participants facing employment challenges and with the general public.
Ability to interpret and implement organizational policies, procedures, and regulations; training is provided.
Computer and Microsoft processing software and Excel skills; ability to use an iPhone or work cell phone if applicable.
Ability to work in a fast-paced, high-energy environment, multitask, manage day-to-day responsibilities, and work without supervision.
Ability to work comfortably with people at all organizational levels.
Commitment to ongoing training and development related to clinical skills.
Excellent verbal and written communication, proofreading, and document-accuracy skills.
Ability to obtain and maintain criminal record clearance through the Department of Justice and clearance through the Office of Inspector General.
Ability to pass health screenings, obtain required vaccinations, and clear TB testing under company policies.
Ability to obtain and maintain CPR certification, Safety Care certification, a CAQH credential, and an NPI number.
Ability to attend required training.
Ability to travel to multiple work sites and client homes.
Ability to communicate effectively, read, and write in the primary language used in the workplace.
Ability to frequently bend, reach, squat, kneel, and twist; stand or sit for extended periods and stand for up to 6–8 hours a day.
Ability to occasionally lift, carry, and load or unload materials weighing up to 25–50 pounds.
Visual and auditory ability to work continuously with clients, staff, and others; frequent speaking and listening, including in meetings and on the phone.
Ability to use a computer and cell phone for effective communication.
Ability to respond to audio and visual cues from participants, coworkers, and the environment, and to standard office machines and equipment.
Ability to physically implement behavior-management strategies, including responding to physically aggressive behavior.
Ability to manage frequent client contact and decision-making, constant concentration when working with clients, occasional emergency situations, and occasional exposure to trauma and disability disorders.

Nice To Haves

Ability to calmly handle and intervene when necessary in behavioral and health-related incidents.
Ability to observe and respond to audio and visual cues from participants, staff, and the environment.
Ability to prioritize and manage multiple tasks, projects, and schedules with varied deadlines.
Clear and effective oral and written communication with families, participants, guardians, coworkers, and volunteers.
Ability to apply and combine information and general rules to solve specific problems and draw conclusions.

Responsibilities

Participate in the Employment Services Team’s development of short- and long-term employment strategic plans aligned with ESH’s mission and vision.
Help create operational systems, processes, and policies supporting the organization’s mission and Employment Services.
Assist with identifying, applying for, procuring, and fulfilling grants, contracts, and other funding sources that support employment outcomes.
Establish ESH as a Network Employer through the Ticket to Work program.
Network with business communities to support employment integration, employment outcomes, and micro-enterprise opportunities.
Manage administrative and operational aspects of employment programs, including contractual and fiscal compliance, staffing, budgeting, marketing, legislative advocacy, strategic planning, contract negotiations, and external agency relations.
Develop and maintain Employment Services policies and procedures to support standardization, best practices, quality, CARF requirements, and applicable state requirements.
Ensure timely and accurate contract compliance and coordinate and submit required internal and external reports.
Promote communication, coordination, operations, and teamwork among ESH programs and departments and external partners.
Attend public hearings and participate in legislative advocacy or education as appropriate.
Adhere to annual budget requirements and attend external agency meetings for the benefit of the organization.
Communicate clearly and concisely with participants, employers, families and caregivers, and agency staff.
Provide leadership and managerial support for Employment Services; supervise, support, and mentor staff to meet or exceed performance measures.
Recruit, interview, orient, and train staff; complete performance evaluations and provide input regarding staff performance.
Review or approve staff documentation, including mileage, timesheets, activity reimbursements or advances, and data sheets.
Conduct or oversee staff orientation, training, and performance evaluation to ensure Waiver/CARF compliance.
Encourage participants’ self-determination and participation in employment-related activities.
Provide or refer participants to financial education resources, including benefits planning and work supports, tax information, banking, budgeting, and asset development.
Provide or coordinate person-centered planning, discovery, assessments, vocational counseling, benefits planning, employment objective and job-match development, resume support, interview preparation, mock interviews, job marketing, on-site job coaching, and employer support.
Teach, train, and coach Employment Specialists to achieve employment outcomes as the program grows.
Respond appropriately to participant behaviors and teach positive intervention techniques to staff.
Provide individual employability-skills training as required.
Assist with Employment Services human resources responsibilities under the direction of HR, the HCBS Director, or the Statewide Employment Services Program Manager.
Participate in or coordinate Easterseals events as requested.
Participate in continuing education and in-service training to maintain and advance skills and techniques.
Perform other duties as assigned.