Employment Program Manager
About The Position
The Employment Program Manager for Refugee Services supports refugees in their journey toward self-sufficiency and integration by leading and overseeing employment initiatives that help clients access meaningful, sustainable work. The role is responsible for program quality, implementation, coordination, compliance, and accurate data and documentation. This includes overseeing employment services data entry in the ClientTrack and Refugee Management System databases, regularly reviewing and reconciling records, and training staff on data and compliance requirements. The manager leads and mentors employment counselors and coordinators, develops employment programs, and builds relationships with employers to create opportunities for refugee clients. The position also supports grant writing and reporting, monitors program performance and eligibility documentation, and provides information, referrals, interpretation, transportation, and hands-on assistance to clients and staff as needed. A flexible schedule, including some weekends, is required.
Requirements
- Bachelor’s degree required.
- At least two years of relevant experience in employment services.
- High degree of independent judgment and coordination skills.
- Excellent verbal and written communication skills in English.
- Must enjoy working with culturally and ethnically diverse staff, clients, and volunteers.
- Must be able to work a flexible schedule, including some weekends.
- Must have a valid driver’s license and automobile liability insurance.
Nice To Haves
- Master’s degree preferred.
- Proficiency in one of the refugee languages listed: Spanish, Arabic, Burmese, or Bhutanese.
Responsibilities
- Oversee documentation in IMGH electronic case files, ClientTrack, and the Refugee Management System.
- Ensure compliance with state and federal guidelines and support efficient, integrated program implementation.
- Lead and mentor employment counselors and coordinators in their day-to-day work.
- Conduct training sessions and workshops on employment trends, cultural sensitivity, and best practices in refugee employment services.
- Develop and maintain a calendar of required reports and due dates.
- Implement and manage employment programs and initiatives that help refugees secure gainful employment.
- Build and maintain relationships with local employers, businesses, and industries to create employment opportunities for refugee clients.
- Advocate for refugees' employment needs and communicate the benefits of hiring refugee candidates to potential employers.
- Facilitate job fairs, networking events, and employer workshops.
- Assist with grant writing and reporting, and ensure compliance with grant requirements and funding regulations.
- Review and analyze client eligibility documentation for Employment program enrollments.
- Maintain accurate, current records of client progress, program activities, and employment outcomes.
- Prepare reports on program performance, including employment placement rates, client demographics, and program impact.
- Independently plan, organize, and coordinate work to meet deadlines and changing priorities.
- Maintain confidentiality and exercise sound judgment and discretion.
- Provide information, referrals, and hands-on assistance to clients and staff to resolve needs.
- Provide interpretation and transportation to clients as needed.
- Perform other duties as deemed necessary by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
