Supported Employment Program Manager
About The Position
Ritter Center is recruiting a full-time, exempt Supported Employment Program Manager to join its Senior Leadership Team. Based in San Rafael, California, this role reports to the CEO and provides oversight of the organization’s Individual Placement and Support (IPS) program, a supported employment model for people with serious mental illness. The Program Manager works with Marin County Behavioral Health and Recovery Services (BHRS) to expand the partnership and maintain high fidelity to IPS practices and positive client outcomes. The manager trains, supervises, and field-mentors Employment Specialists, supervises the Benefits Specialist, monitors outcomes, and develops quality improvement plans. The position also serves as a liaison across Ritter Center departments and partner agencies and provides direct supported employment services when needed. Compensation is $80,000–$95,000 per year. All Ritter Center positions require a background check and Livescan fingerprinting.
Requirements
- Bachelor’s degree in behavioral health, rehabilitation, counseling, social work, psychology, public health, or a related field; equivalent years of experience may substitute for the education requirement.
- Previous supported employment experience and/or community job placement services experience.
- Previous experience in the behavioral health field.
- Previous supervisory experience.
- Valid California driver’s license and satisfactory driving record.
Nice To Haves
- Master’s degree and/or professional licensure (LCSW, LPCC, LMFT, Psychologist, CRC, or equivalent).
- Experience with IPS programs or other supported employment programs serving people with serious mental illness.
Responsibilities
- Partner with BHRS and the California IPS Center of Excellence to arrange IPS training and fidelity reviews.
- Develop fidelity action plans based on fidelity report recommendations.
- Hire, train, supervise, and evaluate staff, including Employment Specialists and the Benefits Specialist.
- Set expectations for specialists’ employer contacts, quarterly job starts, and caseload employment rates.
- Assign Employment Specialists to Marin County BHRS Full Service teams.
- Attend BHRS treatment team meetings monthly or more often as needed to support integrated services.
- Conduct weekly group supervision based on IPS supported employment principles and provide individual supervision, including office-based sessions and side-by-side field mentoring.
- Oversee program documentation and ensure compliance with BHRS clinical documentation standards, SmartCare requirements, Medi-Cal billing requirements, and quality assurance expectations.
- Monitor contract performance, service utilization, employment outcomes, fidelity benchmarks, and quality improvement indicators for compliance with County and State requirements.
- Lead IPS fidelity reviews, corrective action plans, implementation monitoring, and coordination with the California IPS Center of Excellence.
- Ensure compliance with DHCS, Medi-Cal, HIPAA, BHRS, CalAIM, BHSA, and applicable federal, state, and county requirements.
- Prepare for and participate in audits, monitoring visits, corrective action processes, and reporting reviews at county, state, and federal levels, as well as fidelity reviews.
- Collect client outcomes monthly and share program and practitioner outcomes with the supported employment team quarterly.
- Help team members set goals, review individual outcomes, and develop written plans to refine skills and improve outcomes.
- Liaise with other department coordinators and administrators.
- Communicate with mental health supervisors to integrate services, resolve issues, and advocate for employment.
- Coordinate services with BHRS and monthly meetings between team members serving people through both agencies.
- Lead or participate in steering committee meetings supporting IPS implementation and sustainability.
- Provide supported employment services when the team needs additional support.
- Verify and approve staff timesheets biweekly.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
