Supported Employment Program Manager
About The Position
Ritter Center is recruiting a full-time, exempt Supported Employment Program Manager for its Senior Leadership Team. Based in San Rafael, California, the role reports to the CEO and provides oversight of Ritter Center’s Individual Placement and Support (IPS) program, an evidence-based supported employment model for people with serious mental illness. The manager works closely with the Marin County Behavioral Health and Recovery Services (BHRS) division and expands that partnership. The manager ensures high fidelity to IPS practices and positive client outcomes through staff training, supervision, field mentoring, outcome monitoring, and quality improvement. The role supervises Employment Specialists and a Benefits Specialist and provides direct supported employment services initially and as needed. It also oversees program documentation, compliance, contract performance, audits, and coordination with internal departments and external agencies. A background check and Livescan fingerprinting are required for all Ritter Center positions.
Requirements
- Bachelor’s degree in behavioral health, rehabilitation, counseling, social work, psychology, public health, or a related field; equivalent years of experience may substitute for the education requirement.
- Previous supported employment experience and/or community job placement services experience.
- Previous experience in the behavioral health field.
- Previous supervisory experience.
- Valid California driver’s license and satisfactory driving record.
- Must complete a background check and Livescan fingerprinting.
Nice To Haves
- Master’s degree and/or professional licensure such as LCSW, LPCC, LMFT, Psychologist, CRC, or equivalent.
- Experience with IPS programs or other supported employment programs serving people with serious mental illness.
Responsibilities
- Partner with BHRS and the California IPS Center of Excellence to arrange IPS training and fidelity reviews, and develop fidelity action plans based on review recommendations.
- Hire, train, and evaluate staff; establish expectations for employer contacts, quarterly job starts, and employment rates.
- Assign Employment Specialists to Marin County BHRS Full Service teams.
- Attend BHRS treatment team meetings monthly, or more often as needed, to support integrated services.
- Conduct weekly group supervision based on IPS supported employment principles.
- Oversee program documentation and ensure compliance with BHRS clinical documentation standards, SmartCare requirements, Medi-Cal billing requirements, and quality assurance expectations.
- Monitor contract performance measures, service utilization, employment outcomes, fidelity benchmarks, and quality improvement indicators for compliance with county and state requirements.
- Lead IPS fidelity reviews, corrective action plans, implementation monitoring, and coordination with the California IPS Center of Excellence.
- Ensure compliance with DHCS, Medi-Cal, HIPAA, BHRS, CalAIM, the Behavioral Health Services Act (BHSA), and applicable federal, state, and county requirements.
- Prepare for and participate in county, state, and federal audits, fidelity audits, monitoring visits, corrective action processes, and reporting reviews.
- Provide individual supervision to Employment Specialists, including office-based sessions and side-by-side field mentoring.
- Collect client outcomes monthly and share program and practitioner outcomes with the supported employment team quarterly.
- Help team members set goals, review individual outcomes, and develop written plans to refine skills and improve outcomes.
- Liaise with other department coordinators and administrators within the organization.
- Communicate regularly with mental health supervisors to integrate services, resolve issues, and advocate for employment.
- Coordinate services with BHRS and arrange monthly meetings between agency team members to discuss support for people served by both agencies.
- Lead or participate in steering committee meetings supporting IPS implementation and sustainability.
- Provide supported employment services when the team needs additional support.
- Verify and approve staff timesheets every two weeks.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
