OPS EMPLOYMENT PROGRAM SPECIALIST - 40090112

State of Florida • Tallahassee, FL

3d • Onsite

About The Position

FloridaCommerce is hiring an OPS Employment Program Specialist to handle intake and case management for reemployment assistance appeals in Tallahassee, Florida. The position examines, researches, analyzes, and dockets appeal requests; manages hearing case folders and referee scheduling; ensures relevant documents are added to case systems; and routes correspondence and requests to the appropriate unit or person. It also provides customer service to claimants, employers, attorneys, and other parties, and carries out general office tasks such as scanning, printing, and answering telephone calls.

The specialist reviews appeals for completeness and eligibility to proceed, identifies multi-claimant appeals, researches determinations and claims, and ensures the correct issues and supporting evidence are ready for hearings. The role coordinates with district appeals offices and other program areas, prioritizes workload, assists with training and process changes, prepares reports and data analysis, and supports quarterly federal reviews. Duties must be performed at the Department’s official work site.

FloridaCommerce supports Florida’s economy, workforce, and communities. This role contributes to helping eligible Floridians obtain wage replacement benefits. The agency describes its environment as fast-paced and offers ongoing training and opportunities for career growth.

Requirements

• Knowledge of the Reemployment Assistance Appeals process.
• Ability to understand and apply applicable state and federal rules, regulations, policies, and procedures for problem solving, research, and analysis.
• Ability to communicate effectively verbally and in writing, including comprehending and integrating information.
• Ability to problem-solve and pay attention to detail.
• Ability to organize and prioritize work.
• Ability to assist the public in a tactful and courteous manner.
• Must complete a Level 2 pre-employment security background screening, including fingerprinting and checks of local, state, and national law enforcement records.
• Duties must be performed at the Department’s official work site.

Nice To Haves

• At least six months of experience with the Reemployment Assistance Appeals Department.
• Experience using technology in an office setting.

Responsibilities

• Receive, examine, research, and docket appeal requests and related correspondence; determine whether appeals meet criteria to proceed or should be returned for additional action.
• Identify and ensure proper handling of multi-claimant appeals in accordance with federal guidelines.
• Manage and prioritize appeal inventory and workload to support timely processing and reduce workflow bottlenecks.
• Organize appeal files and documents, enter information into case management systems, and ensure relevant hearing documents are compiled and uploaded.
• Review and process incoming mail, email, and fax, and handle telephone calls from claimants, employers, accountants, attorneys, and other interested parties.
• Communicate with claimants, employers, and agency associates to determine the appropriate routing of hearing documentation and appeal requests.
• Serve as case manager for appeal hearings by researching determinations and claims, confirming correct appealed issues, and ensuring necessary documents are included in case folders.
• Schedule Appeals referees and help ensure hearings are timely.
• Review appeals before hearings for accuracy of determinations, submitted documents, and completeness of evidence.
• Coordinate with district appeals offices and serve as a liaison between those offices and areas of the reemployment assistance program.
• Refer calls requiring technical assistance beyond the receiving employee’s knowledge or expertise to an employee for action.
• Use independent judgment to assist with unusual or irregular appeals and maintain knowledge of state and federal appeals criteria.
• Prepare required reports, including time distribution and case status reports, and provide requested reports and data analysis to designated managers.
• Provide feedback about common issues identified in adjudication determinations and trends in incoming appeals to designated leaders.
• Assist with quarterly federal reviews, training, process changes, and local and statewide training input regarding evidentiary issues.
• Perform other related work as required.

Benefits

• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental options.
• Ongoing comprehensive training.
• Career growth opportunities.
• Highly skilled, professional environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed