Employer Services Sales & Support Representative

Hometown Urgent Care•Beavercreek, OH

5h•$42,000 - $48,000•Onsite

About The Position

Hometown Urgent Care & Occupational Health is seeking a persuasive and personable Employer Services Sales & Support Representative to be the first point of contact for employers, individuals, and referrals. This role involves converting inbound leads into sales, processing requests, handling warm transfers, and proactively engaging existing employers for upgrades and renewals. The position is a blend of sales, customer success, and relationship management.

Requirements

2+ years of inbound sales, inside sales, or customer-facing enrollment experience.
Track record of meeting or exceeding sales conversion or enrollment targets.
Experience explaining complex products simply to non-expert small business owners and individuals.
Experience with Zoho and the ability to learn in-house software systems.
Strong written communication skills for email and chat, characterized by professionalism and clarity.
Eligibility to work in the United States.

Nice To Haves

Degree in any field.
Prior experience in sales, telecom, insurance, or employee benefits enrollment.
Background at Verizon Business, AT&T, Spectrum, AFLAC, Colonial Life, or a health insurance agency.
Familiarity with healthcare benefits, medical terminology, or health insurance concepts.
Experience handling objections and executing a consultative close, not just order-taking.

Responsibilities

Answer all inbound membership inquiries by phone, email, and chat with a target response time under 2 hours for email and immediate for calls.
Convert inbound employer, individual, and broker-referred leads into closed accounts, ideally in a single consultative conversation.
Process online inquiries, convert them into closed accounts, set up billing, and send welcome materials.
Accept and close warm transfers from the outbound virtual sales team.
Log all activity and interactions in CRM daily.
Achieve monthly enrollment targets.
Communicate employer benefits clearly and confidently.
Partner with the billing team to resolve billing or account issues that arise during sales conversations.