Employer Services Representative

Alegeus•Maitland, FL

21h•$14 - $23•Hybrid

About The Position

Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As an Employer Services Representative, you’ll deliver exceptional service and optimize operations to make a real difference. We focus on enhancing our partner's experience, solving challenges creatively, and building trust with our partners. Make an impactful contribution in a role that values operational excellence and partner relationships! OPPORTUNITY HAPPENS HERE — REALIZE YOURS

Requirements

1–3 years of customer service or client support experience in a professional setting required.
Proficient in Microsoft Office (Outlook, Word, Excel) and familiar with collaboration tools like WebEx, Teams, or Zoom.
Strong problem-solving and de-escalation skills; ability to thrive in a fast-paced environment while maintaining professionalism and delivering high-quality outcomes.

Nice To Haves

Experience supporting employer groups, senior-level contacts, or decision makers preferred.
Background in health insurance, consumer-directed benefits (HSA, HRA, FSA), or regulated industries is highly desirable.
Bachelor’s degree or equivalent education and/or work experience preferred.

Responsibilities

Deliver exceptional service by responding to employer inquiries (HR leaders, brokers, account managers) via phone and email, ensuring timely and professional resolution.
Maintain service excellence by meeting key performance metrics, including customer satisfaction scores, ticket resolution timelines, call queue adherence, and quality assurance standards.
Identify trends in recurring issues, share insights with leadership, and promote self-service tools to reduce escalations and enhance the employer experience.
Support employers with eligibility updates (new hires, changes, terminations) and assist in resolving technical issues related to payroll funding, HSA deposits, and EDI/sFTP transmissions.
Collaborate with internal teams to escalate and resolve member-level and employer-level issues, ensuring a seamless and positive customer experience.
Build and maintain expertise in Alegeus platforms and consumer-directed benefits (HSA, HRA, FSA), staying current on product updates and industry changes through training and self-learning.