Specialist, Employer Services Accounts

The Board of Pensions of the Presbyterian Church (U.S.A.)•Philadelphia, PA

6d•Onsite

About The Position

The Employer Services Accounts Specialist serves as the primary point of contact for employers. The Specialist provides exceptional service and support by consulting with employers for service-related issues, practices, procedures, and benefit elections with professional expertise, care, and compassion.

Requirements

Bachelor’s degree or equivalent experience in lieu of degree.
Minimum 3 years’ experience in benefits administration, employee benefits or account management.
Salesforce experience is preferred.
Proficiency in Microsoft Office suite.
Proficiency with computerized benefits administration systems and customer care technologies.
An ability to comprehend, interpret, and communicate medical, other health, welfare and retirement benefits information for customer understanding.
An ability to build rapport with employers, members, and colleagues using a positive, flexible, creative approach.
Strong time management, problem-solving, and critical thinking skills to consult employers on expanding benefit offerings.
An ability to take initiative and proactively support and anticipate client needs.
Excellent oral, written, interpersonal communication, and presentation skills to explain complex benefit terms in easy-to-understand language.
An ability to work well with diverse groups and across all levels of management.
An ability, interest and desire to stay current in benefits administration via seminars, industry literature, and formal training and development.

Nice To Haves

Salesforce experience is preferred.

Responsibilities

Researches, interprets, and promotes the Benefits Plan and Assistance Program.
Supports onboarding meetings for new employers.
Communicates and facilitates benefit changes.
Provides consultations on Medical Plan pricing.
Responds to employers (affiliate employers, church employers, and members) with questions about benefits selection, cost, and administration through 1-800 PRESPLAN, email, and the secure benefits portal.
Empowers employers to be the best they can be by serving as a partner in guiding, promoting, selecting, and administering the benefits and programs we offer.
Processes member transactions for active and retired employees, such grants offered through the Assistance Program, to support members and employers.
Facilitates employer requests to expand benefit offerings and provides consultation on pricing review and determinations and billing.

Benefits

Medical, dental, and vision coverage.
Defined benefit pension plan.
403(b)(9) retirement savings plan.
Generous paid time off, including sick time, holidays, and 22 days of personal leave.
Tuition assistance.
Employee Assistance Plan and other health and well-being resources.
Employer-paid death benefits with opportunities to purchase additional coverage.
Employer-paid Short-Term and Long-Term disability coverage.
Access to the Board’s education and grant assistance programs.
Discount programs on entertainment, travel, and more.
Satisfaction gained from working for a service-oriented employer.
Volunteer and other service opportunities in the community at large.