Employer Account Services Representative

Sanford Health•Bismarck, ND

23h•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This role is responsible for scheduling appointments, maintaining accounts, and completing all billing functions. The representative acts as a liaison between clients, potential clients, operations, and the leadership team. The position requires a deep understanding of service lines to proficiently review procedure orders and appropriately schedule necessary resources. It also involves resource management, conflict resolution, and managing provider schedules. The role demands the ability to multi-task across various business operations, including scheduling, account setup, validation, and billing. Answering phone calls professionally, distributing messages promptly, and completing referrals are key duties. Setting up new client accounts, updating existing ones accurately, and identifying opportunities for system maximization and workflow improvements are also essential. The representative will develop relationships, provide excellent customer service, and support the maintenance of the computer system for optimal billing and patient care throughput. They will represent Occupational Medicine Clinic services to new and existing clients, identify new service opportunities by assessing customer needs, and collaborate with management. The role requires good judgment in seeking assistance from subject matter experts and integrating system processes and standards. Responsibilities extend to the entire revenue cycle, including entering service charges, invoicing, payment posting, balance reconciliation, and collections. Additional business support to clients is expected, along with ongoing maintenance of company accounts to ensure correct service provision and adherence to system setup guidelines. For services not performed within the service line, the representative will act as a third-party administrator, handling appointment scheduling, invoicing, payment posting, and aging reports. They will process aging reports, work aged accounts before sending them to collections, and promptly resolve billing complaints. Experience in a diverse team environment, with strong coordination, problem-solving, and consensus-building skills, is beneficial. Well-developed interpersonal skills, conflict resolution, customer service, coordination, and collaboration abilities are required. The ability to perform essential duties without direct day-to-day management, strong organizational skills, and the capacity to learn various health system programs are necessary. Proficiency in computer skills and multi-line telephone systems is a must. The role may involve training and mentoring new employees.

Requirements

Minimum of two years work experience in Occupational Health or business office required.
Demonstrates experience in diverse team environment, including coordination, problem solving and consensus building skills.
Well-developed skills in interpersonal relationships, conflict resolution, customer service, coordination and collaboration.
Able to perform essential duties without direct day-to-day management.
Strong organizational skills and ability to learn various programs utilized in the health system.
Must demonstrate proficiency in computer skills and use of multi-line telephone system.
Ability to multi-task and perform a wide range of job duties related to business operations from scheduling, account setup and validation to billing.

Nice To Haves

Associate degree in business/public relations preferred.

Responsibilities

Scheduling appointments for various clinics and services.
Reviewing procedure orders and scheduling necessary resources.
Managing resources and resolving conflicts.
Serving as a liaison between various Occupational Medicine departments.
Managing provider schedules.
Answering phone calls related to business services (scheduling, billing, account verification, etc.) in a professional manner.
Distributing messages promptly per established processes.
Completing referrals.
Setting up new client accounts and updating existing accounts accurately and efficiently.
Identifying opportunities for system maximization and workflows.
Ongoing maintenance of current company accounts to ensure correct service provision.
Developing relationships and providing excellent customer service.
Supporting the maintenance of the computer system for billing and patient care throughput.
Representing the services Occupational Medicine Clinic offers and serving new and existing clients.
Identifying new service opportunities by assessing customer needs and collaborating with management.
Possessing judgment relative to appropriate time and circumstance to seek assistance from service matter experts.
Integrating system processes and standards for services, initiating company-specific customization.
Working accounts throughout the entire revenue cycle, including entering service charges, invoicing, payment posting, reconciling balances, and collections.
Providing additional business support to clients.
Processing aging reports while diligently working aged accounts prior to sending to collections.
Identifying and promptly resolving billing complaints.
May train and mentor new employees.