Employer Services Analyst

State of Oklahoma•Albuquerque, NM

1d•Onsite

About The Position

Under the administrative direction of the Employer Services Manager, the Employer Services Analyst is responsible for assisting with the employer reporting, auditing, and education functions as well as assisting in other areas as needed in the Finance Department of the Teachers’ Retirement System of Oklahoma. The incumbent is expected to work cooperatively as a member of the TRS team, incorporating the agency's Mission, Vision and Values.

Requirements

Bachelor's degree
One (1) year of level experience in business or public administration, data science, data analysis, or similar experience.
Knowledge of current computer software, office systems and equipment, especially Excel.
Skill in understanding and applying statutes, rules, and procedures.
Skill in customer service.
Skill in arithmetic reasoning and ability to perform high level complex calculations.
Skill in identifying problems and providing innovative solutions to complex issues.
Skill in demonstrating proficiency in both oral and written communication.
Skill in relating abstract ideas to actual needs: in expressing complex procedures clearly and concisely both orally and in writing.
Ability to apply policies and procedures to general problems.
Ability to follow complex oral and written instructions in detail and with accuracy.
Ability to prepare, understand and interpret written materials.
Demonstrated ability to work positively and effectively with staff, Board of Trustees, consultants, clients, the general public and others.

Nice To Haves

Business accounting experience
Audit experience
Customer service experience

Responsibilities

Record and respond to employer inquiries, issues and concerns which come into the employer helpdesk email or phone line.
Analyze and determine when report validation exceptions should be put into place. Advise employers what steps to take when exceptions are not appropriate.
Communicate with employers when reports are missing or late.
Give approval and manage new and existing Employer Portal Users in the system.
Manage employer contact information.
Identify which employers have missing reports on a monthly basis.
Reach out to employers to determine what course of action is needed to produce missing reports and rectify reporting errors.
Provide employer training and support to promote timely reports and payments.
Conduct employer compliance audits as planned and directed by the Employer Services Manager.
Prepare audit results.
Present audit results to employer and recommend corrective actions including employer education.
Regularly track current ERV requirements.
Report missing ERV’s to Manager.
Contact employers and educate them about how to complete the forms and their importance.
Work with Finalizations and Reconciliations to address discrepancies in ERV’s.
Communicate with Audits/Billings/Estimates about flagged ERV’s.
Clearly communicate TRS statutes and rules to employers.
Possess good working knowledge of the Employer Manual.
Recommend employer education to employers and communicate employer education gaps to the Employer Services Manager.
Assist with various functions within the Finance Department.
Validate and process insurance supplement payments for employers.
Administrative duties required by the Finance Department.