Account Services Representative

Westgate Resorts•Ocoee, FL

1d•Hybrid

About The Position

We are seeking an entry‑level Account Services Representative to handle inbound and outbound customer calls while supporting the collection and resolution of past‑due accounts. This role focuses on delivering professional, respectful customer service while working toward one‑call resolutions whenever possible.

Requirements

High school diploma or GED required.
Entry‑level candidates welcome; customer service or call center experience is a plus.
Strong phone communication skills and professional demeanor.
Comfortable multitasking in a fast‑paced, call‑center environment.
Basic computer and Microsoft Office skills (Teams experience a plus).
Detail‑oriented, self‑motivated, and able to work independently.
Bilingual skills are a plus.
Flexible scheduling required, including possible evenings and weekends.

Nice To Haves

customer service or call center experience
Teams experience
Bilingual skills

Responsibilities

Contact customers by phone regarding past‑due balances for maintenance fees, mortgages, and other past due account related charges.
Provide accurate account information and payment solutions in a professional and courteous manner.
Use company tools such as predictive dialers, reports, and approved skip‑tracing resources.
Research accounts, document activity, and follow all federal, state, and company compliance guidelines.
Ask effective questions, negotiate payment arrangements, and overcome objections to resolve accounts.

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact