Account Services Representative

Westgate Resorts • Knoxville, TN

1d • $15 - $21 • Hybrid

About The Position

We are seeking an entry‑level Account Services Representative to handle inbound and outbound customer calls while supporting the collection and resolution of past‑due accounts. This role focuses on delivering professional, respectful customer service while working toward one‑call resolutions whenever possible.

Requirements

• High school diploma or GED required.
• Entry‑level candidates welcome; customer service or call center experience is a plus.
• Strong phone communication skills and professional demeanor.
• Comfortable multitasking in a fast‑paced, call‑center environment.
• Basic computer and Microsoft Office skills (Teams experience a plus).
• Detail‑oriented, self‑motivated, and able to work independently.

Nice To Haves

• Bilingual skills are a plus.

Responsibilities

• Contact customers by phone regarding past‑due balances for maintenance fees, mortgages, and other past due account related charges.
• Provide accurate account information and payment solutions in a professional and courteous manner.
• Use company tools such as predictive dialers, reports, and approved skip‑tracing resources.
• Research accounts, document activity, and follow all federal, state, and company compliance guidelines.
• Ask effective questions, negotiate payment arrangements, and overcome objections to resolve accounts.

Benefits

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees