Employee Success Senior Associate

JPMorganChase • Jersey City, NJ

6d

About The Position

The Employee Success Senior Associate is part of the Employee Experience Change team and helps create seamless employee experiences by turning insights into practical, lasting change. The role partners proactively across Function, Product, Marketing and Communications to support HR product launches, drive adoption and encourage lasting behavior change. The team champions the employee voice, builds relationships and forums to understand product experiences, and uses those insights to recommend fit-for-purpose go-to-market and change strategies.

The role focuses flexibly on Performance and Learning product areas, partnering with operations teams, Learning product partners and functional stakeholders to understand employee needs, anticipate change impacts and support connected experiences. As a change partner, the associate develops and owns plans for scoped initiatives, offers practical guidance on partner-owned plans, and supports execution of larger global initiatives.

Requirements

• At least 3 years of experience or equivalent expertise in change management or a relevant domain, such as change delivery, product adoption, or employee learning and development.
• Strong verbal and written communication skills to engage partners and translate product changes into clear, practical communications and enablement materials.
• Comfort using technology and willingness to learn new technological skills, programs and tools.
• Demonstrated analytical skills and critical thinking, with curiosity to understand employee needs, connect insights across teams and recommend practical improvements.

Nice To Haves

• Prosci Certified or General Change Management Certified.

Responsibilities

• Lead end-to-end change delivery for well-defined, scoped initiatives and support HR product launches and adoption activities for Performance and Learning products and services.
• Build and maintain partner relationships and support forums that surface employee needs and feedback, deepen understanding of product experiences, and inform functional strategies and go-to-market and change recommendations.
• Track and analyze key metrics and employee feedback to assess adoption, employee experience and progress toward intended behavior changes, and share insights to inform improvements.
• Provide hands-on input and practical guidance to Product, Function, Marketing and Communications partners, escalating strategic questions and complex decisions to senior change leads.
• Support execution and coordination for large, global initiatives, including project plans, change calendars, stakeholder sessions, communications, toolkits, change impacts and dependencies, and training logistics.
• Build and maintain change assets such as stakeholder maps, basic impact assessments, communications plans, readiness checklists and FAQs.
• Identify recurring employee questions, pain points and risks, and propose improvements to content, engagement and enablement materials.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed