Employee Success Consultant

Idaho National Laboratory • Idaho Falls, ID

8h • $114,360 - $234,336 • Onsite

About The Position

The Employee Success Consultant at Idaho National Laboratory serves as a trusted partner who addresses workplace concerns, supports fair treatment, and enables professional growth. The role helps align employee development and achievement with organizational goals and the laboratory’s mission, while balancing individual needs with organizational objectives. Success is measured through employee trust and engagement, timely resolution of workplace concerns, performance and career progression, retention, and organizational improvements informed by employee feedback and data.

The consultant is a centralized contact for employees seeking guidance or help navigating workplace issues, including accommodations, leaves, and personnel matters. The position conducts confidential inquiries and fact-finding, assesses and triages requests, facilitates resolution conversations, mediates disputes, and advises managers and leaders. It analyzes policies and practices for fairness, consistency, and legal compliance; identifies trends and recommends preventative policies, development solutions, training, and other systemic improvements. The consultant partners across Human Resources and other laboratory organizations, and operates with appropriate independence while collaborating with leadership.

The role requires strong knowledge of employment laws and regulations, extensive workplace investigation experience, mediation and conflict-resolution skills, risk assessment capability, and the ability to turn complex legal and regulatory requirements into practical guidance. It also requires discretion, sound judgment, resilience, and effective communication. The position reports to the Director of HR Operations and works onsite at INL facilities in Idaho Falls on a 9x80 schedule, with every other Friday off.

Requirements

• Bachelor's degree from an accredited institution with a focus in HR, Business, Employment Law, Legal Studies, or a related field and 14 years of relevant experience; or a master's degree and 8 years of experience; or a J.D. or Ph.D. and 6 years of experience.
• Strong knowledge of state and federal employment laws, including ADA, FMLA, and EEOC regulations, and their application.
• Extensive experience with workplace investigations, including discrimination, harassment, and retaliation complaints.
• Ability to translate legal and regulatory requirements into accessible guidance for managers.
• Experience conducting risk assessments and proposing mitigation strategies.
• Skill identifying trends in employee workplace issues through data analysis and recommending systemic solutions.
• Demonstrated discretion handling sensitive and confidential matters.
• Sound judgment navigating ambiguous situations involving competing interests.
• Excellent verbal, presentation, listening, and written communication skills.
• Experience with union contract interpretation and grievance procedures.
• Robust experience in complex mediations.
• Ability to build trust across varied employee groups and management levels.
• Conflict-resolution and de-escalation skills in high-stakes situations.
• Experience coaching managers through difficult employee situations.
• Ability to balance employee advocacy with organizational needs and legal compliance.
• Ability to create cohesive team environments and promote commitment and positive team spirit.
• Resilience, composure under pressure, self-motivation, and results orientation.
• Ability to manage multiple tasks in a deadline-driven environment.

Nice To Haves

• Advanced degree from an accredited institution in HR, Business, Employment Law, or a related field.
• Certification in mediation, conflict resolution, or HR disciplines, such as SHRM-CP/SCP or PHR/SPHR.
• Advanced experience with data analysis tools for employee metrics.
• Previous experience facilitating large-scale training sessions or workshops.
• Familiarity with organizational change management principles.

Responsibilities

• Serve as a centralized contact for employees seeking support, guidance, workplace issue resolution, or help navigating complex workplace situations.
• Conduct confidential inquiry conversations and fact-finding to understand employee needs, concerns, conflicts, and development or career questions.
• Triage requests and determine appropriate support, from coaching and referrals to formal fact-finding processes.
• Maintain accessible communication channels and a welcoming environment for employees seeking assistance.
• Connect employees and leadership by addressing concerns, workplace challenges, and systemic issues.
• Facilitate resolution conversations and mediate disputes to restore positive working relationships.
• Analyze organizational policies and practices for fairness, consistency, and legal compliance.
• Collaborate with managers to optimize employee performance and engagement in support of the laboratory mission.
• Partner with Human Resources professionals and other laboratory organizations to develop holistic solutions.
• Identify patterns in employee challenges and recommend preventative policies and proactive development solutions.
• Develop strategies such as training based on trend analysis and conflict-resolution discussions.
• Balance individual employee needs with organizational objectives and maintain trust while being transparent about organizational realities.
• Operate with appropriate independence to maintain objectivity while collaborating with leadership and management.
• Prepare executive reports and decision documents.
• Conduct risk assessments and recommend mitigation strategies.
• Work with data analysts to identify trends in employee relations issues and recommend systemic solutions.
• Support success metrics by contributing to employee trust and engagement, timely concern resolution, performance and career progression, retention, and organizational enhancements.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending accounts.
• 401(k) with a 4.2% employer contribution and up to a 4.8% match for regular positions.
• Paid time off (personal leave).
• Employee Education Program, including tuition assistance for eligible positions.
• Comprehensive relocation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior