Employee Success Coach

Lifetime Assistance • Rochester, NY

7d

About The Position

Lifetime Assistance is hiring a full-time, non-exempt Employee Success Coach for its Human Resources/Learning & Development department in Rochester, New York. The role reports to the Career Pathways Manager and supports employees during their first six months by providing coaching, guidance, onboarding, and ongoing development. The coach coordinates training and helps employees transition from orientation to their work sites, while maintaining compliant training records and collaborating with HR, managers, and internal teams. The position also contributes to audit preparation, certification reviews, and continuous-learning efforts. The starting wage is $26.92–$27.88 per hour.

Lifetime Assistance’s mission is to foster independence, dignity, and respect for people with intellectual and developmental disabilities. The organization describes its workplace as mission-driven, inclusive, supportive, and committed to community partnerships and quality of life. Benefits and supports highlighted include no-premium health insurance, education assistance and scholarships, paid training and coaching, career-growth opportunities, generous paid time off, and supportive scheduling.

Requirements

• Bachelor’s degree in Human Resources, Education, Organizational Development, or a related field.
• 5–7 years of experience in learning and development, workforce development, or career pathways.
• Experience with training delivery, curriculum development, and employee coaching.
• Strong communication, facilitation, and organizational skills.
• Ability to manage multiple priorities and collaborate across teams.

Nice To Haves

• Master’s degree preferred.
• Experience in human services, nonprofit, healthcare, or education environments preferred.

Responsibilities

• Welcome and support new employees through their first six months of employment, providing coaching and guidance.
• Deliver and coordinate onboarding and training programs, including New Employee Orientation and ongoing development.
• Support employees’ transitions from orientation to work sites through direct coaching and ongoing check-ins.
• Develop and update training materials, including presentations, assessments, and learning tools.
• Maintain accurate training and onboarding documentation in compliance with agency and regulatory requirements.
• Collaborate with HR, managers, and internal teams to align and deliver effective training.
• Assist with audit preparation and participate in certification reviews related to staff training.
• Promote continuous learning by sharing professional development opportunities and best practices.

Benefits

• No-premium health insurance.
• Tuition assistance and scholarships, including 50% off tuition for two courses per semester and scholarships up to $3,000 per semester.
• Micro-credential stipends up to $750 and SUNY partnerships.
• Paid hands-on onboarding, immersive learning, e-learning, and ongoing training.
• Career pathways, leadership training, and coaching support.
• Generous paid time off and supportive scheduling.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level