Employee Services Operations Coordinator

Nexstar Media Group, Inc. • Irving, TX

2d

About The Position

The Employee Services Operations Coordinator serves as the central intake point for Employee Services requests, gathering information and routing requests to the appropriate functional area. The role reviews and resolves Tier 0 and Tier 1 employee requests and provides administrative support for knowledge articles, FAQs, standard operating procedures, and job aids.

The coordinator administers Employee Services intranet pages using SharePoint, maintains the department’s operational calendar and vendor invoice tracking, and participates in evaluating and testing Workday’s biannual releases.

Requirements

• Bachelor’s degree preferred, or 3–5 years of HR operational support experience.
• Excellent written and verbal communication, customer service, and interpersonal skills, including the ability to collaborate across functional areas and with all levels of the organization.
• 2–3 years of Workday experience.
• Proficiency managing SharePoint pages and libraries.
• Proficiency managing service requests using established ticketing systems.
• Intermediate Microsoft Excel skills, including formulas, pivot tables, and charts or graphs.
• Strong analytical, problem-solving, organizational, and attention-to-detail skills, with the ability to manage multiple priorities.
• Ability to maintain strict confidentiality.
• Basic understanding of employee benefits and payroll practices.

Nice To Haves

• Bachelor’s degree.
• Workday administration experience.

Responsibilities

• Serve as the central intake point for Employee Services requests and gather information needed to route each request to the correct functional area.
• Review and resolve Tier 0 and Tier 1 employee requests.
• Provide administrative support for knowledge articles, FAQs, SOPs, and job aids.
• Administer Employee Services intranet pages using SharePoint.
• Maintain the Employee Services operational calendar, including scheduling monthly, quarterly, and annual functions and tracking deadlines.
• Maintain Employee Services vendor invoice tracking.
• Participate in evaluating and testing Workday biannual releases.

What This Job Offers

• Job Type: Full-time