Employee Services Operations Coordinator

Nexstar Media Group • Irving, TX

1d

About The Position

The Employee Services Operations Coordinator serves as the central intake point for Employee Services requests, gathers information to route requests to the appropriate functional area, and reviews and resolves Tier 0 and Tier 1 employee requests. The role provides administrative support for knowledge articles, FAQs, standard operating procedures, and job aids, and administers Employee Services intranet pages using SharePoint.

The coordinator maintains the department’s operational calendar to schedule monthly, quarterly, and annual functions and help ensure deadlines are met. The role also tracks Employee Services vendor invoices and participates in evaluating and testing Workday’s bi-annual releases.

Requirements

• Bachelor’s degree preferred or 3–5 years of HR operational support experience.
• Excellent written, verbal, customer service, and interpersonal skills, including the ability to work collaboratively across functional areas and with all organizational levels.
• 2–3 years of Workday experience; administration experience is a plus.
• Proficiency managing SharePoint pages and libraries.
• Proficiency managing service requests using ticketing systems.
• Intermediate Microsoft Excel skills, including formulas, pivot tables, and charts or graphs.
• Strong analytical, problem-solving, organizational, and attention-to-detail skills, with the ability to manage multiple priorities.
• Ability to maintain strict confidentiality.
• Basic understanding of employee benefits and payroll practices.

Nice To Haves

• Bachelor’s degree.
• Workday administration experience.

Responsibilities

• Serve as the central intake point for Employee Services requests and gather information needed to route requests to the correct functional area.
• Review and resolve Tier 0 and Tier 1 employee requests.
• Provide administrative support for knowledge articles, FAQs, SOPs, and job aids.
• Administer Employee Services intranet pages using SharePoint.
• Maintain the Employee Services operational calendar, scheduling recurring functions and tracking deadlines.
• Maintain Employee Services vendor invoice tracking.
• Participate in evaluating and testing Workday bi-annual releases.

What This Job Offers

• Job Type: Full-time