Employee Services Generalist

Apex Service Partners•Charlotte, NC

1d•$70,000 - $85,000•Onsite

About The Position

Apex Service Partners Southeast is seeking an Employee Services Generalist to support a scalable, decentralized Employee Services program across the Western Carolinas, including Western North Carolina and Upstate South Carolina. This is an on-site, full-time position reporting to the Market Area President, with an annual compensation range of $70,000 to $85,000. With a People First focus, the Employee Services Generalist partners with market leaders and employees to provide support across talent acquisition, onboarding, benefits, total rewards, training and development, compliance, risk and safety, employee relations, performance management, communications, and acquisitions. The role supports employees throughout the employee lifecycle and helps deliver consistent, accurate, and compliant Employee Services programs across locations. Key outcomes include building strong relationships with employees at all levels; maintaining compliance with the Employee Services scorecard, including data integrity and accurate onboarding, offboarding, and location compliance; sustaining a consistent new-hire onboarding experience; and ensuring employees promptly receive eligible services such as payroll, benefits, and career development. The role also supports training to reduce risk and promote safety, manages bi-annual engagement surveys and follow-up initiatives, helps build a regional Risk and Safety function, and provides employee relations support, including de-escalation, resolution, and timely, compliant investigations. Apex Service Partners Southeast offers medical, dental, and vision coverage, a 401(k)/IRA match, PTO, and holiday pay. The company states that it is committed to developing its people and investing in the communities where it operates. Apex Service Partners is an equal opportunity employer and considers qualified applicants without regard to legally protected status.

Requirements

Bachelor's degree in Human Resources, Business, or a related field, or equivalent HR experience.
Three or more years of HR generalist or employee services experience, including experience across the full employee lifecycle.
Ability to support employees at all levels with balance, empathy, and discretion.
Working knowledge of FMLA, ADA, FLSA, and EEO principles.
Experience supporting multi-site operations, including remote employees.
Experience in high-volume or fast-paced environments, such as contact centers.
Proven ability to adapt to a rapidly growing team and build or improve HR processes.
Experience developing managers and leadership training.
Experience writing or revising employee handbooks and HR policies.
Proficiency with HRIS and Microsoft Office.
Exceptional attention to detail and follow-through.
Motivated, confident, and calm under pressure.
Methodical, highly organized, and detail-oriented.
Empathetic and reassuring, with a strong commitment to serving people.
Growth-minded, with a drive to keep learning and share best practices.
High work ethic and consistent output.

Nice To Haves

SHRM-CP or PHR certification.
Familiarity with the Western North Carolina and Upstate South Carolina labor market.
Experience building a risk, safety, or compliance program.
Experience with a specific HRIS such as UKG, ADP, or Workday is preferred.

Responsibilities

Serve as a first point of contact for employee questions about benefits, payroll, policies, and general HR matters.
Coordinate talent acquisition support and new-hire onboarding, including paperwork, system access, and orientation.
Maintain accurate employee records and HRIS data for hires, transfers, and separations.
Support benefits administration, open enrollment, and total rewards communications.
Assist with performance management, succession planning, and leadership development.
Support offboarding, final pay coordination, and equipment return.
Document employee relations concerns and escalate them as appropriate.
Measure HR process performance and recommend improvements to accuracy and efficiency.
Help draft and update employee policies and handbook content.
Ensure compliance with federal, North Carolina, and South Carolina employment laws and company policy.
Build and maintain relationships with employees at all levels and deliver Employee Services programs.
Maintain compliance with the Employee Services scorecard, including data integrity, onboarding and offboarding accuracy, and location compliance.
Help create and sustain a consistent new-hire onboarding experience across locations.
Help ensure employees promptly receive eligible services, including payroll, benefits, and career development.
Support initial and ongoing training to reduce risk, promote safety, and protect the communities served.
Manage bi-annual engagement surveys and lead follow-up initiatives.
Help build and lead a regional Risk and Safety function.
Provide employee relations support, including de-escalation, resolution, and timely, compliant investigations.