Employee Residence Administrator

Xanterra Travel Collection • Tusayan, AZ

5h • Onsite

About The Position

The Employee Residence Administrator supports a safe, clean, and well-managed employee housing experience at The Tusayan Properties, located about one mile from the south entrance to Grand Canyon National Park. The role coordinates housing assignments, move-ins and move-outs, cleaning, inspections, unit turnovers, supplies, and resident communications. It serves as a key contact for housing-related needs, works with Human Resources and Facilities to resolve issues, and helps promote a respectful residential environment that supports employee onboarding, retention, and daily living standards.

This is a full-time, year-round position paying $18.65 per hour, with a typical schedule of 40 hours across five days per week. The schedule may include weekends, evenings, and holidays. The position starts in November 2026 and works primarily indoors in the housing office and residential units, with frequent outdoor travel between housing buildings.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in employee housing, facilities coordination, housekeeping supervision, HR support, or a related administrative/customer service role.
• Valid driver’s license.
• Proficiency with Microsoft Office and ability to learn property/HR systems and complete accurate data entry.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive employee and housing matters.
• Must be at least 18 years old and available to work weekends, holidays, and varied shifts as business needs require.
• Ability to lift 26–50 pounds occasionally.
• Ability to stand and walk frequently; sit, use arms and legs, climb, kneel, and crouch occasionally; and listen and speak frequently.

Nice To Haves

• Prior experience leading or scheduling hourly staff, such as attendants or housekeeping staff.
• Bilingual communication skills.
• Experience with HRIS, work order, or incident tracking systems.
• CPR/First Aid certification.
• Familiarity with housing software applications such as StarRez and Smartsheet.

Responsibilities

• Coordinate employee housing move-ins, move-outs, unit assignments, records, and key control.
• Inspect vacant units and common areas for cleanliness, safety, and readiness; document findings and follow up on corrective actions.
• Coordinate unit turnovers, cleaning schedules, and checklists, and support Employee Residence Attendants in maintaining consistent routines and quality.
• Serve as a primary point of contact for housing questions and concerns, responding professionally and reinforcing housing rules and expectations.
• Identify, report, and track maintenance needs; coordinate with Facilities/Engineering to prioritize repairs and confirm timely completion.
• Maintain inventory of housing and cleaning supplies and order and store materials appropriately.
• Clean employee housing units and areas, including dormitory rooms, apartments, mobile homes, townhouses, vacant trailer sites, laundry facilities, storage units, porches and entryways, common areas, and grounds.
• Support resident communications, postings, and housing notices; remove outdated materials and ensure required information is displayed.
• Promote a respectful living environment through resident interactions and inspections; escalate concerns, incidents, and policy violations to Human Resources according to procedures.
• Provide quality customer service to a diverse employee group.
• Coordinate seasonal housing capacity planning with HR and operations to align unit readiness with hiring and peak arrival periods.
• Support transportation and supply runs between housing and nearby services as needed and consistent with site procedures and scheduling.
• Partner with site leadership on housing orientation touchpoints, including rules reminders and community standards.
• Perform other duties as assigned.

Benefits

• Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style).
• Free on-site laundry facility, free shuttle service, Wi-Fi, and satellite TV.
• Medical, dental, and vision coverage.
• Paid time off and holidays.
• Disability insurance.
• 401(k) with match.
• Life and AD&D insurance.
• Employee Assistance Program.
• Wellness programs.
• Learning and development programs.
• Free Grand Canyon National Park pass.
• Free Grand Canyon Railway train rides.
• Access to hotel fitness center and pool.
• Retail, lodging, and travel discounts.
• Planned employee trips and activities.
• $350 referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED