Employee Benefits Account Administrator

OPOC.us • Ashland, VA

2d

About The Position

Faison Group is hiring an Account Administrator in Ashland, Virginia, following the recent merger of OPOC.us and Faison Group. The role supports the Employer CARE team and calls for strong customer success and relationship-management skills, along with previous experience in employee benefits. The administrator manages client details and serves as an internal liaison for a designated book of business based on revenue and/or enrollment. The position also includes data-entry and clerical tasks that support clients and their employees. The ideal candidate communicates well, pays close attention to detail, and shows resilience and flexibility while handling day-to-day work in a collaborative team environment.

Requirements

• At least 2 years of account management, customer success management, client relationship management, or similar experience within the insurance domain.
• Knowledge of office management systems and procedures.
• Working knowledge of office equipment such as printers and fax machines.
• Proficiency in MS Word, MS Excel, and MS PowerPoint.
• Excellent time-management skills and the ability to prioritize work.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organizational skills and the ability to multitask.
• Previous experience in employee benefits.

Nice To Haves

• Proven group benefits background from an agency, broker, or health insurance carrier company.

Responsibilities

• Manage client details for a designated book of business based on revenue and/or enrollment.
• Act as an internal liaison for the assigned book of business.
• Perform data-entry and clerical tasks to support clients and their employees.
• Collaborate with the Employer CARE team to support clients.

Benefits

• 401(k) with company matching
• Medical insurance
• Dental insurance
• Vision insurance
• Company-paid life insurance
• Eight paid holidays
• Generous paid time off
• Opportunity to grow and develop in a supportive and positive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed