Account Executive, Employee Benefits

Hub International Insurance•Sacramento, CA

About The Position

The Employee Benefits Account Executive manages an assigned book of business, develops client relationships, and works to grow and retain clients. In partnership with the Producer, the Account Executive develops and implements clients’ multi-year strategic plans, helping them manage their health and welfare programs. The role serves as a liaison between employer-group administrators and insurance carriers and ensures clients have the support, tools, and resources they need. Responsibilities span client service, plan strategy, renewals, implementation, enrollment, market analysis, financial analysis, compliance-related materials, and coordination with internal teams and external vendors.

Requirements

High school diploma or GED.
At least 5 years of related employee benefits insurance industry experience, preferably brokerage experience, or an equivalent combination of education and experience.
Life and Health insurance license.
Strong knowledge of employee benefits products and services and how they are delivered to clients.
Knowledge of related legislation, including ACA, COBRA, and HIPAA.
Ability to interact confidently and appropriately with all organizational levels.
Computer skills, including Microsoft Office Suite, Outlook, and agency management systems.
Ability to identify complex problems, evaluate relevant information and options, and implement solutions.
Critical-thinking skills, including using logic and reasoning to assess alternative solutions and approaches.
Ability to prioritize and organize multiple responsibilities and complete assignments on time and accurately.
Effective, professional oral and written communication skills with internal and external customers.
Ability to develop and maintain client relationships and work effectively with insurance and service vendors to meet client needs.
Ability to respond to customer needs, solicit feedback, improve service, and promptly and accurately handle difficult or emotional customer situations.
Ability to work effectively as part of a team and coach others in developing their skills.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and government regulations.
Desire to learn and grow within the insurance industry.
Ability to remain stationary for most of the workday, communicate and exchange accurate information in person and by telephone, operate office productivity equipment, and occasionally move within the office to access files and machinery.

Nice To Haves

College degree strongly preferred.
Experience managing wellness programs within large accounts preferred.
Experience in self-funded account management preferred.

Responsibilities

Establish and maintain strong business relationships with clients and insurance carriers.
Maintain accurate, organized account files; document client and carrier conversations; update HUB and agency management systems; and ensure data accuracy.
Understand clients’ businesses and insurance objectives, and analyze and compare plans to assess suitability.
Inform clients about HUB resources, carrier and vendor offerings, and emerging industry trends.
Assist clients with billing issues, including auditing and reconciliation.
Develop and communicate market analysis strategy, analyze results, report to carrier partners and vendors, and negotiate with carriers during the market analysis process.
Ensure services are implemented according to project plans and client deliverables meet quality standards.
Facilitate client introductions and coordinate with HUB Specialty Practice Teams.
Gather data and prepare or conduct renewal, open enrollment, and post-renewal debrief presentations.
Lead implementation of new and renewal plans or programs.
Lead resolution of escalated, complex service issues between clients and carriers that require policy interpretation and experience-based judgment.
Interact regularly with clients to strengthen relationships, advise them of new products and services, and obtain performance feedback.
Manage enrollment processes, meet with clients and/or employees, complete employer-group applications, follow up with carriers for needed information, and manage online enrollment system implementation and maintenance.
Partner with Producers to develop and implement benefits strategies, including benefit program design, financial analysis, plan assessment, benchmarking, and funding alternatives.
Prepare or peer-review and, when applicable, deliver Employee Benefits Compensation Disclosure materials.
Provide benchmarking and plan-assessment data, and direction on contribution modeling with Business Analysts.
Provide feedback to sales, account management, and marketing teams to support future service enhancements.
Quality-review financial and communication materials prepared by the team.
Lead strategic planning, including benefit program design based on client objectives, multi-year strategy, compliance calendars, and implementation timelines.
Stay informed about insurance-industry changes and other conditions affecting clients, make appropriate recommendations, and attend industry-related continuing education and training.
Submit broker-of-record letters to carriers and follow up to obtain contracts, current renewals, and current benefit descriptions.
Update annual open-enrollment packets with current benefits and rates for all coverage lines, COBRA administration forms, written plan documents, and summary plan descriptions; this may also include Form 5500 filings.
Work with Producers and other HUB personnel on client service, marketing, and renewals while following HUB best practices and procedures.
Perform other duties and projects as assigned.

Benefits

Competitive and flexible benefits options, including health, dental, vision, life, and disability insurance.
Flexible spending accounts and health savings accounts.
401(k) accounts and retirement savings matching.
Paid time off.
Paid parental leave.
Wellbeing program.
Eligible bonuses, equity, and commissions for some positions.
Structured training, licensing support, and ongoing development opportunities.
Company-paid life and disability plans.
Community impact opportunities through HUB Gives.