Employee Benefits Administrator

Brown & Brown Insurance • St. Petersburg, FL

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About The Position

The Benefits Administrator provides high-quality customer service to employees regarding their benefits plans. The role answers inquiries, resolves issues, and helps employees understand and use their benefits effectively. The administrator works with internal teams and carrier partners to deliver timely, accurate support.

Responsibilities include serving as the primary contact for benefits questions; explaining benefits options, coverage, enrollment procedures, and claims processes; assisting with enrollment, changes, and terminations; processing claims and maintaining records; and investigating complex issues with internal teams or external vendors. The role also develops benefits communications, conducts orientations or workshops, and provides one-on-one assistance to help employees make informed decisions.

The position requires a high school diploma or GED, 1–2 years of experience in account management, client services, or a related field, a Florida Life & Health Insurance license (2-15) within 30 days of hire, a valid driver’s license, and proficiency with Microsoft Office and Excel. Travel may be required.

Requirements

• High school diploma or GED.
• 1–2 years of experience in account management, client services, or a related field.
• Florida Life & Health Insurance license (2-15) within 30 days of hire.
• Valid driver’s license.
• Proficiency with Microsoft Office Suite and Excel.
• Organizational, verbal, and written communication skills.
• Ability to maintain a high level of confidentiality.
• Travel may be required.

Nice To Haves

• Associate’s or bachelor’s degree in a business- or finance-related discipline, or equivalent experience in lieu of a degree.
• Professional designation.
• Typing speed of 40–50 words per minute.
• Agency Management System knowledge.

Responsibilities

• Serve as the primary point of contact for employees with questions or issues related to benefits plans.
• Provide accurate information about benefits options, coverage, enrollment procedures, and claims processes.
• Address and resolve employee inquiries by phone, email, or in person.
• Assist employees with benefits enrollment, changes, and terminations, ensuring accurate and timely processing.
• Review and process benefits claims, coordinating with insurance carriers or third-party administrators as needed.
• Maintain and update employee benefits records and documentation.
• Investigate and resolve complex benefits issues or discrepancies with internal teams or external vendors, and follow up with employees.
• Develop and distribute benefits communications, informational materials, updates, and newsletters.
• Conduct benefits orientations or workshops.
• Provide one-on-one assistance to help employees understand their benefits and make informed decisions.

Benefits

• Medical/Rx, dental, and vision benefits.
• Life insurance and disability insurance.
• Employee stock purchase plan (ESPP).
• 401(k).
• Student loan assistance.
• Tuition reimbursement.
• Free mental health and enhanced advocacy services.
• Paid time off and holidays.
• Preferred partner discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED