Account Administrator, Employee Benefits

HUB International•Kansas City, MO

3d•Hybrid

About The Position

The Employee Benefits Account Administrator assists Account Managers, Account Executives, and Benefits Consultants with servicing and administering assigned accounts according to company practices, policies, and procedures. This is a hybrid role requiring three days per week in the office. Some travel by car is required to meet with clients and attend outside events. The role supports routine account functions, employee enrollment and benefit questions, and annual enrollment activities. The administrator also builds effective working relationships with clients, carriers, and management and may take on other projects assigned by a Unit Leader, Account Manager, or Account Executive.

Requirements

High school diploma or equivalent required.
L&H license required, or ability to obtain one within 120 days of hire.
Valid driver’s license and dependable transportation.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint; ability to follow guidelines for working in BMS (BenefitPoint) for premium efficiency with the team.
Ability to read and interpret documents, write routine reports and correspondence, and communicate effectively with customers and teammates.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Ability to define problems, collect data, establish facts, draw valid conclusions, and interpret technical instructions in mathematical or diagram form.
Ability to work collaboratively with a team and adhere to deadlines.
Ability to perform the essential functions of the job, with reasonable accommodations where applicable.

Nice To Haves

1–2 years of administrative experience or previous work experience related to group health insurance preferred.
Bachelor’s degree desired but not required.
Bilingual ability in English and Spanish is a big plus.

Responsibilities

Support Account Managers with business functions, including enrolling employees through a proprietary online enrollment system.
Prepare reports and reconcile employee and benefit information with employers and carriers.
Address employee benefit questions and claims inquiries and help ensure client needs are met.
Assist with annual enrollment by preparing communication materials and spreadsheets, testing the online enrollment system, enrolling employees in benefits, generating consolidated bills, and reconciling enrollment information afterward.
Establish and maintain effective business relationships with clients, carriers, and management.
Complete other projects and duties assigned by the Unit Leader, Account Managers, or Account Executives.