Account Administrator, Employee Benefits

Hub International Insurance•Kansas City, MO

2d•Hybrid

About The Position

The Employee Benefits Account Administrator assists Account Managers, Account Executives, and Benefits Consultants with servicing and administering assigned accounts in accordance with company practices, policies, and procedures. The role supports day-to-day account functions and annual enrollment, maintains relationships with clients and carriers, and helps ensure clients’ needs are met. This is a hybrid position requiring three days per week in the office, with some travel by car to meet clients and attend outside events.

Requirements

High school diploma or equivalent required.
L&H license required, or ability to obtain it within 120 days of hire.
Valid driver’s license and dependable transportation.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint, and ability to follow team guidelines for working in BMS (BenefitPoint) for premium efficiency.
Ability to read and interpret documents, write routine reports and correspondence, and speak effectively with customers and teammates.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Ability to define problems, collect data, establish facts, draw valid conclusions, and interpret technical instructions involving mathematical or diagram form and abstract and concrete variables.
Ability to meet the role’s physical demands, including occasionally lifting or moving up to 25 pounds.

Nice To Haves

One to two years of administrative experience or previous work experience related to group health insurance.
Bachelor’s degree.
Bilingual ability in English and Spanish.

Responsibilities

Assist the Account Manager with business functions, including enrolling employees in the proprietary online enrollment system.
Prepare reports and reconcile employee and benefit information with employers and carriers.
Address employee benefit questions and claims inquiries and help ensure client needs are met.
Support annual enrollment by creating communication materials, preparing spreadsheets, testing the online enrollment system, enrolling employees in benefits, generating consolidated bills, and completing post-enrollment reconciliations.
Establish and maintain effective business relationships with clients, carriers, and management.
Complete other projects and duties as assigned by the Unit Leader, Account Managers, or Account Executives.