Employee Benefits Administrator

Bridge Specialty Group•St. Petersburg, FL

About The Position

The Benefits Administrator provides high-quality customer service to employees regarding their benefits plans. The role answers inquiries, resolves issues, and helps employees understand and effectively use their benefits. The Benefits Administrator works with internal teams and carrier partners to deliver timely, accurate support. Responsibilities include serving as a primary employee contact for benefits questions; explaining coverage, enrollment procedures, and claims processes; assisting with benefits enrollment, changes, and terminations; processing claims and maintaining benefits records; investigating complex issues with internal teams or external vendors; and following up to ensure employee concerns are resolved. The role also develops benefits communications, conducts orientations or workshops, and provides individual guidance to employees.

Requirements

High school diploma or GED.
1–2 years of experience in account management, client services, or a related field.
Florida Life & Health Insurance license (2-15) within 30 days of hire.
Valid driver’s license.
Proficiency with MS Office Suite and Excel.
Organizational, verbal, and written communication skills.
Ability to maintain a high level of confidentiality.
Travel may be required.

Nice To Haves

Associate’s or bachelor’s degree in a business- or finance-related discipline, or equivalent experience in lieu of a degree.
Professional designation.
Typing speed of 40 to 50 words per minute.
Agency Management System knowledge.

Responsibilities

Serve as the primary point of contact for employees with questions or issues related to benefits plans.
Provide accurate information about benefits options, coverage, enrollment procedures, and claims processes.
Respond to and resolve employee inquiries and concerns by phone, email, or in person.
Assist employees with benefits enrollment, changes, and terminations, ensuring accurate and timely processing.
Review and process benefits claims in coordination with insurance carriers or third-party administrators.
Maintain and update employee benefits records and documentation.
Investigate and resolve complex benefits issues or discrepancies with internal teams or external vendors, and follow up with employees.
Develop and distribute benefits communications, informational materials, updates, and newsletters.
Conduct benefits orientations or workshops.
Provide one-on-one assistance to help employees understand their benefits and make informed decisions.