Employee Navigator Benefits Administrator

OPOC.us • Worthington, OH

5d

About The Position

OPOC.us is a national organization providing employee benefits, retirement plan administration, risk management, and HR and payroll business services to small and mid-sized organizations. The company is seeking a positive, energetic Employee Navigator Benefits Administrator who is responsible, collaborative, detail-oriented, and flexible. The role handles benefits data entry and administration in Employee Navigator, provides clerical support to leadership, clients, and employees, and responds to daily and unique needs. At least one year of Employee Navigator experience is highly desired.

Requirements

• High school diploma or equivalent.
• At least one year of administrative or office support experience, ideally in employee benefits, HR, or insurance.
• Knowledge of office management systems and procedures.
• Working knowledge of office equipment such as printers and fax machines.
• Proficiency in MS Word, MS Excel, and MS PowerPoint.
• Fast and accurate data entry skills.
• Excellent time management and ability to prioritize work.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to multitask.
• Ability to handle confidential information with discretion.

Nice To Haves

• At least one year of Employee Navigator experience, such as entering enrollments and life events, updating employee records, and running reports.
• Familiarity with group health, dental, vision, and life benefits terminology.
• Experience with a payroll or HRIS system such as ADP, Paylocity, or Paycor.

Responsibilities

• Enter and update employee and dependent records in Employee Navigator, including new hires, terminations, qualifying life events, and demographic changes.
• Process benefit enrollment, change, and waiver forms accurately and by deadline.
• Assist account managers with plan, rate, and document updates for client renewals and open enrollment.
• Run and distribute census, enrollment, and payroll deduction reports for clients.
• Audit Employee Navigator records against carrier and payroll data and flag discrepancies for resolution.
• Answer client HR and employee questions by phone and email, and route complex issues to the appropriate team member.
• Prepare and send open enrollment packets, benefit guides, notices, and other client communications.
• Follow up with carriers regarding eligibility updates, ID cards, and billing questions.
• Maintain organized electronic and paper files; scan, copy, fax, and mail documents as needed.
• Provide administrative support to the leadership team and Employer CARE team, including scheduling, meeting preparation, and special projects.
• Protect confidential employee and health information in accordance with HIPAA.

Benefits

• 401(k) with company matching.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Company-paid life insurance.
• Eight paid holidays and generous paid time off.
• Company-paid TelAssurance wellness benefit offering unlimited telemedicine and a prescription program.
• Onsite gym and health coaching.
• Opportunity to grow and develop in a supportive and positive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED