Employee Residence Coordinator - Tusayan Area

Xanterra Travel Collection•Tusayan, AZ

3d•Onsite

About The Position

The Employee Residence Coordinator supports a safe, clean, and well-managed employee housing experience at the Grand Hotel and the Grand Canyon Hotel & Suites in the Tusayan area, approximately one mile from the south entrance to Grand Canyon National Park. The role coordinates housing assignments, move-ins and move-outs, inspections, turnovers, supplies, and resident communications. It is a key point of contact for housing-related needs and works closely with Human Resources, Facilities, Engineering, and site leadership to resolve issues and promote a respectful residential environment that supports employee onboarding, retention, and daily living standards. This is a full-time, year-round position paying $16.80 per hour, with a start date of September 2026. The typical schedule is 40 hours across five days per week and may include weekends, evenings, and holidays. The position also supports transportation and supply runs between housing and nearby services as needed. Employee accommodations are low-cost, dormitory-style housing, with cafeteria-style meals available on site. Other on-site amenities and perks include laundry, shuttle service, Wi-Fi, satellite TV, access to the hotel fitness center and pool, complimentary Grand Canyon National Park passes and Grand Canyon Railway rides, retail, lodging and travel discounts, planned employee trips and activities, and a referral bonus program. Benefits include medical, dental and vision coverage; paid time off and holidays; disability insurance; 401(k) with match; life and AD&D insurance; an Employee Assistance Program; wellness programs; and learning and development programs.

Requirements

High school diploma or equivalent.
At least 2 years of experience in employee housing, facilities coordination, housekeeping supervision, HR support, or a related administrative or customer service role.
Valid driver’s license.
Proficiency with Microsoft Office and ability to learn property/HR systems and complete accurate data entry.
Ability to maintain confidentiality and exercise sound judgment when handling sensitive employee and housing matters.
At least 18 years of age.
Availability to work weekends, holidays, and varied shifts as business needs require.
Ability to frequently stand, walk, sit, reach out or above shoulders, kneel, crawl, and lift or carry up to 50 pounds.

Nice To Haves

Prior experience leading or scheduling hourly staff, such as attendants or housekeeping staff.
Bilingual communication skills.
Experience with HRIS, work order, or incident tracking systems.
CPR/First Aid certification.

Responsibilities

Coordinate employee housing move-ins, move-outs, and unit assignments, maintaining accurate records and key control.
Inspect vacant units and common areas for cleanliness, safety, and readiness; document findings and follow up on corrective actions.
Coordinate unit turnovers, cleaning schedules, and checklists, and support Employee Residence Attendants in maintaining consistent routines and quality.
Respond professionally to housing-related questions and concerns and reinforce housing rules and expectations.
Identify, report, and track maintenance needs; coordinate with Facilities/Engineering to prioritize repairs and confirm completion.
Maintain inventory of housing and cleaning supplies and order and store materials appropriately.
Support resident communications, postings, and housing notices, removing outdated materials and ensuring required information is displayed.
Promote a respectful living environment through resident interactions and inspections; escalate concerns, incidents, and policy violations to Human Resources according to procedures.
Coordinate seasonal housing capacity planning with HR and operations to align unit readiness with hiring and peak arrival periods.
Support transportation and supply runs between housing and nearby services as needed, in accordance with site procedures and scheduling.
Partner with site leadership on housing orientation touchpoints, including reminders about rules and community standards.