Area General Manager - Tusayan Hotels

Xanterra Travel Collection•Tusayan, AZ

3d•Onsite

About The Position

The Area General Manager is responsible for the success of operations at both the Grand Hotel in Tusayan and the Grand Canyon Hotel and Suites in Tusayan, including meeting and exceeding the business objectives of each property and the combined Tusayan operation. The position oversees lodging, retail, food and beverage, guest services, and facility maintenance across both properties in a remote destination. It leads financial performance, revenue growth, human resources strategies, service standards, strategic planning, and sustainability efforts while aligning property leadership teams and resources. The role also establishes positive working relationships with business partners and associates and sets an example through leadership and conduct. Housing is provided, and compensation is commensurate with experience and includes an incentive plan.

Requirements

Proven success establishing strategic goals, holding others accountable, and driving results.
Ability to provide direction and solve complex problems and multiple issues simultaneously.
Ability to make sound decisions based on analysis and feedback from others.
Strong relationship and communication skills, including conveying ideas effectively to varied audiences, establishing effective relationships, and inspiring others.
Strong financial acumen and demonstrated experience overseeing multiple complex projects.
Experience managing a seasonal, diverse workforce.
10+ years of progressive hospitality leadership experience, including 5+ years in a senior leadership role.
Strong financial acumen and demonstrated experience managing complex capital projects.
Proficiency with MS Office desktop software.
Bachelor’s degree focused on hospitality or hotel management, business administration, finance, or a similar field is preferred.

Nice To Haves

Previous experience with seasonal workforces.
Bachelor’s degree focused on hospitality or hotel management, business administration, finance, or a similar field.
Experience with Infor Cloudsuite, Dayforce payroll and timekeeping, and Opera PMS.

Responsibilities

Achieve and exceed financial goals, including managing business plans, annual budgets, capital plan execution, financial reports and forecasts, labor, expenses, and accounting practices.
Partner with Human Resources on hiring, employee culture, recreation, training, scheduling, and housing maintenance programs.
Oversee operations and infrastructure across both Tusayan hotels, including lodging, food and beverage, retail, guest services, and facility maintenance; establish consistent standards while addressing each property's distinct needs.
Lead revenue growth strategies in partnership with Sales, Marketing, Revenue Management, and Operations; monitor market trends, opportunities, and demand patterns to maximize revenue and meet financial objectives.
Create and maintain service standards across guest-facing and support functions, inspire a positive service culture and guest experience, and provide an environment where employees can thrive.
Develop strategic objectives, implementation plans, and communication processes for each hotel and the combined operation; align leadership teams, resources, and priorities.
Establish and maintain positive relationships with business partners and associates, setting an example through personal behavior and attitude.
Support sustainability objectives through responsible energy and water use, waste reduction, purchasing, building maintenance, food and beverage operations, and employee education.
Perform other job-related duties and responsibilities as assigned.