Area General Manager

HomeServe USA•New York, NY
•$130,242 - $173,656

About The Position

The Area General Manager oversees the company’s day-to-day operations, including staff leadership, growth strategies, budgets, financial performance, and implementation of policies to meet business goals. This role leads Comfort Advisors, office staff, and HVAC service and installation technicians in a fast-paced, high-pressure environment. The manager sets direction and a positive example for attitude, professionalism, and work ethic, motivates the team, and tracks service-delivery and financial KPIs. The role formulates and leads strategic and tactical efforts to improve efficiency and profitability in a competitive HVAC market. The position includes providing leadership and support to District personnel, managing operational support functions, and building a culture of performance management and accountability. The Area General Manager develops and implements business plans to achieve service-delivery, revenue, and net-profit goals, while contributing to or leading operational initiatives. Travel up to 50% may be required. The stated starting base salary range is $130,242.36–$173,656.48, with annual bonus potential of 20%.

Requirements

  • Bachelor’s degree in business or a related field, or equivalent experience.
  • Minimum of 4–6 years of general management experience managing a service-delivery organization.
  • Strong analytical, verbal and written communication, and interpersonal skills.
  • Well organized and detail-oriented, with the ability to work under pressure, meet deadlines, and manage multiple concurrent tasks.
  • Competency in MS Windows, MS Word, MS Excel, and MS Outlook.
  • Ability to analyze and interpret data and prepare reports.
  • Strong work ethic and willingness to take ownership.
  • Exceptional strategic thinking and problem-solving skills.
  • Ability to balance multiple tasks and changing practices.
  • Ability to work independently.
  • Ability to travel up to 50% as needed.

Nice To Haves

  • MBA or master’s degree.
  • Experience leading a union workforce.

Responsibilities

  • Provide leadership, guidance, and support to District personnel, focusing on customer satisfaction, growth of the policy base, and revenue and profit goals.
  • Manage inventory, fleet management, and safety practices.
  • Ensure compliance with company policies.
  • Develop and maintain a culture of performance management and accountability.
  • Build and maintain a high-performing team through recruiting, training, coaching, and development.
  • Contribute to or lead operations initiatives with a results-oriented approach.
  • Formulate and implement a business plan to meet service-delivery, revenue, and net-profit goals.
  • Prepare budgets and manage fiscal performance.
  • Perform additional responsibilities as assigned.
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