Area General Manager

Trane Italia • Jeffersonville, IN

9d • $200,640 - $290,010 • Hybrid

About The Position

The Area General Manager (AGM) leads the Company-Owned Dealer Network for Thermo King Americas, with complete general management and P&L accountability for multiple branches in an assigned geographic territory generating $30 million to $60 million in annual revenue. The AGM oversees equipment sales and lifecycle parts and service across transport refrigeration and the cold-chain sector, while expanding adjacent lines such as trailer repair and parts, yard spotter trucks, commercial truck upfitting, and specialty climate control solutions.

This hands-on, multi-site leadership position involves leading and developing managers and sales professionals, integrating legacy operations, cultures, systems, and talent, and building a unified, high-performing commercial and operational organization. The AGM collaborates with peer AGMs and executive leadership to develop operating standards, share best practices, and support the long-term growth of Thermo King Americas. The role typically requires 20% to 40% or more travel across the territory.

Requirements

• Bachelor’s degree in Business Administration, Engineering, Supply Chain, Operations Management, or a related field.
• At least 8–10 years of progressive operational and commercial leadership experience in capital equipment, commercial transportation, heavy truck or trailer dealership networks, material handling, or industrial service sectors.
• Demonstrated direct P&L accountability of $25 million or more and a record of meeting or exceeding revenue and operating income targets.
• Strong operational experience with equipment maintenance shops, parts inventory management, mobile or field service fleets, and warranty operations.
• Experience leading teams through significant organizational change, post-merger integration, system cutovers, or business turnaround scenarios.
• Strategic and financial acumen, including the ability to interpret financial statements, margin analyses, and operational KPIs and translate enterprise goals into branch-level plans.
• Ability to lead change, build buy-in among established teams, and introduce modernized operating standards.
• Customer-first commercial orientation and ability to represent the brand in executive-level negotiations and on the service shop floor.
• Talent development skills, including building bench strength and supporting employees' progression into greater responsibilities.
• Executive presence, learning agility, and demonstrated capability to advance into larger regional or enterprise business leadership roles.
• Ability to make data-informed decisions in ambiguous, fast-moving environments and take calculated risks.

Responsibilities

• Own end-to-end P&L performance for multiple branch locations, including revenue, gross margin, operating income, and working capital or cash flow.
• Develop and execute annual operating plans and multi-year growth strategies, allocating capital and operating expenses to maximize return on investment.
• Improve productivity, labor recovery, parts inventory turns, warranty recovery, and equipment and service pricing discipline.
• Implement standardized processes, unified ERP and dealer management systems, lean operating principles, and enterprise safety protocols across branch locations.
• Collaborate with the national AGM leadership team to pilot scalable initiatives, share best practices, and standardize service delivery models.
• Lead the integration of acquired business units and product lines by harmonizing workflows, reducing silos, and fostering an inclusive, collaborative culture.
• Oversee multi-branch shop and mobile field service operations, improving technician productivity, shop utilization, first-time fix rates, and 24/7 emergency breakdown support.
• Grow aftermarket parts and adjacent business lines, including trailer maintenance and repair, truck body upfitting, yard tractor and spotter truck support, and specialty HVAC equipment.
• Expand contract maintenance programs and uptime agreements to deepen customer relationships and grow recurring lifecycle revenue.
• Lead sales teams to defend market share and win equipment business across truck, trailer, bus, and auxiliary power unit segments.
• Build and maintain relationships with fleet executives, regional logistics providers, owner-operators, and national leasing accounts.
• Promote customer satisfaction through responsive dispute resolution, rapid repair turnaround, and customer-focused communication.
• Lead, mentor, and develop branch or office managers, parts managers, service managers, and commercial sales representatives.
• Build an accountable, respectful, collaborative team culture and develop talent pipelines, career pathways, and succession plans.
• Champion safety, environmental stewardship, safe fleet operations, hazard reduction, and compliance across facilities.

Benefits

• Health insurance and holistic wellness programs with incentives, available from day one for the employee and family.
• Fertility coverage and adoption or surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, and additional options for volunteer and parental leave.
• 401(k) matching.
• Educational and training opportunities through company programs.
• Tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior