Employee Relations Operations & Analytics Coordinator

AAA-The Auto Club Group•MI-Admin Office Building (AOB), MI

4d•$59,134 - $91,998•Remote

About The Position

The Employee Relations Operations & Analytics Coordinator drives operational excellence and continuous improvement through data analysis, process automation, and project management. The role uses HR principles and technology to improve efficiency and effectiveness, including identifying and implementing automation solutions such as Power Automate to streamline Employee Relations processes and free ER Specialists to focus on strategic initiatives. Day-to-day work may be performed remotely from a home office, with travel to Dearborn, Michigan, or Tampa, Florida, as needed. The schedule is Monday through Friday, 8 a.m. to 5 p.m. The coordinator analyzes HRIS, case-management, and survey data; develops KPIs and dashboards; investigates case trends and root causes; and prepares reports and presentations for stakeholders. The role documents and improves ER processes, develops automated workflows, evaluates relevant technologies, and establishes data-management and information-security practices. It also manages ER operations projects, supports ER Specialists and Investigators, assists with ER training, administers the Attendance Discipline process, and monitors relevant legal and regulatory updates. There are no supervisory responsibilities. The position requires a bachelor’s degree or equivalent in Business Administration, Human Resources Management, or a related field, or equivalent work experience. Required experience includes 1–3 years in Human Resources, familiarity with HRIS and data-analysis tools, and experience with workflow automation tools. Preferred qualifications include HR-related certification, 3–5 years creating and analyzing HR/ER analytics, dashboard and SOP experience, management of large HR/ER projects, Power Automate experience, and Employee Relations experience. The annual salary range is $59,134–$91,998, with annual bonus potential based on performance. Benefits include health and insurance coverage, retirement and savings plans, paid time off and holidays, leave programs, tuition assistance, certification reimbursement, career-development opportunities, AAA membership, and adoption assistance.

Requirements

Bachelor’s degree or equivalent in Business Administration, Human Resources Management, or a related field, or equivalent work experience.
1–3 years of experience in Human Resources.
Experience with HRIS systems, such as Workday, and data-analysis tools, such as Excel, SQL, or Tableau.
Experience with workflow automation tools.
Knowledge of laws and regulations governing Human Resource practices and compliance.
Knowledge of EEO and affirmative action guidelines.
Knowledge of state and federal employment regulations.
Knowledge of principles of Employment Law.
Knowledge of process-improvement techniques.
Strong analytical and problem-solving skills, including the ability to analyze data, identify trends, and draw meaningful conclusions.
Proficiency in project-management methodologies and tools.
Excellent communication, interpersonal, and presentation skills.
Strong technical writing skills, including procedure preparation.
Ability to prepare and present reports.
Ability to communicate effectively with all levels of management, employees, and the public.
Strong problem-solving and interpersonal skills.

Nice To Haves

At least one certification in a related HR discipline, such as PHR/SPHR or SHRM-CP/SCP.
3–5 years of experience creating and analyzing Human Resources or Employee Relations analytics.
Prior experience building HR-related dashboards, updating SOPs, and managing large HR/ER projects.
Power Automate experience; highly preferred.
Human Resources experience within Employee Relations.
Experience with process improvement and automation.
Self-driven and resourceful.
Ability to work independently.
Advanced skills in Excel and Power BI.

Responsibilities

Collect, analyze, and interpret data from HRIS, case-management systems, and surveys to identify trends and improvement opportunities in Employee Relations processes.
Develop and maintain KPIs and dashboards to track progress and measure ER initiatives.
Analyze ER case data to identify root causes and recommend solutions.
Prepare reports and presentations for HR leadership, management teams, and other stakeholders.
Document ER processes and identify opportunities for improvement through automation, streamlining, and technology.
Design and develop automated workflows using tools such as Power Automate for case intake and triage, data entry and updates, document generation, notifications and reminders, and data extraction and reporting.
Explore and evaluate technologies and tools that could enhance ER operations, including AI-powered chatbots and case-management software.
Develop and implement best practices for ER data management and information security.
Manage and execute ER operations projects, including process re-engineering, system implementation, and compliance initiatives.
Develop project plans, timelines, and budgets, and ensure projects are delivered on time and within budget.
Collaborate with IT, Legal, Finance, and other cross-functional teams to support successful project implementation.
Support ER Specialists and Investigators with case management, data analysis, and reporting.
Assist with developing and delivering ER training programs for managers and employees.
Administer the Attendance Discipline process.
Stay current on legal and regulatory updates affecting Employee Relations.

Benefits

Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program with confidential support services.
Company-paid basic life insurance.
Optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Critical illness, accident, and pet insurance options.
401(k) plan with company matching and an additional company contribution.
Health Savings Account and Flexible Spending Account options.
Accrual-based paid time off.
Company-paid holidays, a mental health day, floating holidays, and a volunteer day for eligible full-time employees.
Paid leave programs, including parental, bereavement, jury duty, and military leave.
Tuition assistance.
100% reimbursement for eligible professional-certification programs.
Career-development and advancement opportunities.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance program.
Annual bonus potential based on performance.