Employee & Labor Relations Coordinator

OSU Rec Sports - Sport. Leadership. Wellness.•Corvallis, OR

2d•$55,000 - $70,000

About The Position

University Human Resources is seeking an Employee and Labor Relations Coordinator for a full-time (1.00 FTE), 12-month professional faculty position. Within University Human Resources, the Coordinator works under the supervision of the Director of Employee and Labor Relations or the Assistant Director of Employee and Labor Relations. This confidential role provides case management, coordination, process improvement, compliance review, and project management for complaints, concerns, requests related to university policy, collective bargaining agreement grievances, union requests for information, and referrals from other university offices. The Coordinator often serves as a first point of contact and may interact with emotionally elevated members of the campus community. The role involves balancing competing time demands and supporting data management and timeline tracking. The Coordinator reviews and processes HR work, advises campus units and colleges, investigates problems and recommends solutions, coordinates HR procedures and projects, supports policy development and process improvement, and works with the Office of Human Resources on university policies and specialty areas. The role also produces information and reports, and audits HR transactions, systems, and practices for accuracy, completeness, and policy compliance. The position requires a bachelor's degree or related degree from an institution with higher education accreditation, experience with Maxient or similar case management software, and the ability to collect and organize complex data, handle sensitive confidential information, provide professional customer service, communicate effectively, exercise sound judgment, and manage concurrent projects. Standard office software, web-based applications, and relational database skills are required, as is a demonstrated commitment to equitable, inclusive, and respectful environments. The incumbent must successfully complete a criminal history check and be determined position qualified; the role includes CJIS requirements. Starting salary is commensurate with skills, education, and experience. The listed salary range is $55,000–$70,000. The anticipated start date is November 16, 2026. Applications must be received by November 10, 2026 for full consideration; applications may continue to be accepted until the position is filled or a sufficient applicant pool is achieved.

Requirements

Bachelor of Arts/Science degree or related degree from an institution with higher education accreditation.
Experience with Maxient or similar case management database software, including retrieving and organizing information into meaningful reports and teaching and training ELR team members and campus partners to navigate case management and relevant software.
Education and administrative or other work experience demonstrating the ability to collect, maintain, and organize complex data.
Ability to handle highly sensitive and extremely confidential material and information.
Ability to interface professionally with people at all levels in a complex environment.
Ability to provide exceptional customer service in person, electronically, and by phone to diverse customers, clients, stakeholders, and leaders.
Ability to respond effectively to people who are upset or in crisis.
High accuracy and attention to detail.
Ability to remain productive across varied tasks and projects in a fast-paced environment.
Effective verbal and written communication skills.
Strong professional judgment and high ethical standards.
Proactive problem-solving skills.
Ability to plan and prioritize simultaneous projects and respond flexibly to urgent or unexpected requests.
Ability to work independently and collaboratively.
Skill using standard office software and web-based applications.
Experience working with, editing, or creating relational databases.
Demonstrated commitment to creating equitable, inclusive, and respectful environments.
Successful completion of a criminal history check and determination of position qualification; the position includes CJIS requirements.

Nice To Haves

Professional experience in a higher education setting.
Demonstrated knowledge of case management standards and processes.
Proficiency in Maxient or similar case management software, including retrieving and organizing information into meaningful reports and teaching individuals to navigate case management systems and related software.
Education, training, or experience relevant to ELR work, including PECBA, BOLI, or ADA, and/or experience that broadens the range of perspectives represented in the office.

Responsibilities

Provide case management, coordination, process improvement, compliance review, and project management for complaints, concerns, policy-related requests, collective bargaining agreement grievances, union information requests, and referrals.
Serve as a first point of contact for the campus community, including individuals who may be emotionally elevated.
Manage case data and track timelines while balancing multiple time demands.
Review and process HR work and provide HR advice to campus units and colleges.
Investigate problems to identify root causes and recommend solutions, including process improvements and system changes.
Coordinate and support consistent implementation of HR processes and procedures, and track assigned HR projects.
Help develop and roll out HR policies and support unit planning and process improvement.
Work with the Office of Human Resources on university policies and specialty areas, including protected leave, workers' compensation, employee relations, employment, compensation, and classification.
Create and share information, reports, and spreadsheets to meet customer data needs while following university policy and University Records Custodian guidelines.
Audit and monitor HR transactions, systems, and practices for accuracy, completeness, and compliance with university policies and standards.
Prepare written and statistical reports on audit findings, metrics, and related areas.
Retrieve and organize case management information into meaningful reports and teach and train ELR team members and campus partners to use case management systems and related software.