Employee/Labor Relations Analyst

CSU Careers•San José, CA

About The Position

Reporting to the Director, Academic Employee Relations and supervised by the Senior Analyst, the Employee/Labor Relations Analyst assists with research and investigation of employee and labor relations claims. The role supports the University’s timely compliance with affirmative action laws at the federal, state, and local levels and assists with mediation and dispute resolution, grievance and complaint response preparation, and employee relations training development and delivery. The Analyst conducts complaint intakes, gathers and analyzes information, prepares correspondence and reports, and provides administrative support for grievance and Other Conduct of Concern investigations. The position also advises supervisors and managers on disciplinary actions, grievance processes, collective bargaining agreement interpretation, CSU policies and procedures, and other employee and labor relations matters. The role includes reviewing evaluations for accuracy and advising managers on corrections needed for compliance.

Requirements

Bachelor’s degree or completion of a professional training program specific to the position.
Directly related work experience, or a combination of education and experience demonstrating the ability to perform the essential functions.
Knowledge of human resources methods, procedures, and practices used in a unionized environment.
Basic knowledge of federal and state EE/EEO/AA laws.
Excellent customer service, public relations, organizational, time-management, verbal communication, and written communication skills.
Ability to take accurate notes; conduct research and gather relevant facts for individual complaints; and communicate professionally and respectfully with constituents.
Ability to make decisions where guidelines may not exist and to perform accurately in a detail-oriented environment.
Sensitivity to employee concerns about discrimination and ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies.
Ability to manage multiple work priorities and organize and plan work and projects in a high-stress environment.
Ability to interpret collective bargaining agreements and apply them to complex situations.
Ability to assist with thorough investigations using effective interviewing skills.
Ability to compose and appropriately format correspondence and reports, document complaint issues, and maintain accurate records.

Nice To Haves

PHR or SHRM certification.
One year or more of labor relations experience.
One year or more of experience conducting or assisting with workplace investigations.
Experience with diversity and equity.
Experience interpreting federal and state regulations and collective bargaining agreements.

Responsibilities

Conduct intakes for concerns involving academic student employees, staff, and faculty, and draft responses to complainants.
Gather, prepare, and analyze technical and statistical data for grievance processing, mediation, arbitration, fact-finding, and employee relations activities.
Assist management with responses to complaint investigations conducted by governmental regulatory agencies, including determining records and data to gather and drafting responses.
Gather and summarize data and draft responses to information requests related to grievances and discipline cases.
Research and summarize current issues and past history to prepare management responses to grievances.
Draft settlement agreements and grievance responses.
Research contract interpretation and administration issues with the Chancellor’s Office or other pertinent agencies.
Conduct intake sessions to determine the nature of complaints and advise clients of next steps; schedule appropriate meetings and send relevant materials.
Provide administrative support for investigations related to grievances and Other Conduct of Concern (OCC).
Assist with report preparation and draft grievance responses and complaint findings.
Consult with and advise supervisors and managers (MPPs) on disciplinary actions, grievance processes, contract interpretation, CSU policies and procedures, and equal opportunity and employee relations matters.
Review evaluations for accuracy before entering information into the system and guide managers on corrections needed for evaluation compliance.
Assist with the design, development, and delivery of employee relations training.