Employee/Labor Relations Analyst
About The Position
The Employee/Labor Relations Analyst reports to the Director, Academic Employee Relations, and is supervised by the Senior Analyst. The role assists with researching and investigating employee and labor relations claims and helps ensure the University complies with federal, state, and local affirmative action laws in a timely manner. The analyst supports mediation and dispute resolution and researches, analyzes, and prepares grievance and complaint responses. The analyst advises supervisors and managers on disciplinary actions, grievance processes, collective bargaining agreement interpretation, CSU policies and procedures, and other employee and labor relations matters. The position also assists with the design, development, and delivery of employee relations training. Additional duties include complaint intake, data gathering and analysis, investigation and grievance administration, report and correspondence preparation, and review of evaluation information for compliance.
Requirements
- Bachelor’s degree or completion of a professional training program specific to the position.
- Directly related work experience, or a combination of education and experience demonstrating the ability to perform the essential functions.
- Knowledge of human resources methods, procedures, and practices used in a unionized environment.
- Basic knowledge of federal and state equal employment, equal employment opportunity, and affirmative action laws.
- Strong customer service and public relations skills.
- Strong organizational and time-management skills, including the ability to set and meet deadlines.
- Strong verbal and written communication skills.
- Ability to take accurate notes; conduct research and gather facts relevant to individual complaints; and communicate professionally and respectfully.
- Ability to make decisions where guidelines may not exist and perform accurately in a detail-oriented environment.
- Ability to be sensitive to employee concerns about discrimination and maintain confidentiality when handling sensitive communications with employees and external agencies.
- Ability to handle multiple priorities and organize and plan work and projects in a high-stress environment.
- Ability to interpret collective bargaining agreements and apply them to complex situations.
- Ability to assist with thorough investigations using effective interviewing skills.
- Ability to compose and appropriately format correspondence and reports, document complaint issues, and maintain accurate records.
Nice To Haves
- PHR or SHRM certification.
- One or more years of labor relations experience.
- One or more years of experience conducting or assisting with workplace investigations.
- Experience with diversity and equity.
- Experience interpreting federal and state regulations and collective bargaining agreements.
Responsibilities
- Conduct intakes concerning academic student employees, staff, and faculty, and draft responses to complainants.
- Gather, prepare, and analyze technical and statistical data for grievance processing, mediation, arbitration, fact-finding, and employee relations activities.
- Assist management with preparing the University's position in matters involving investigations by government agencies, including the EEOC, CRD, OCR, Labor Commissioner, and Bureau of State Auditor; determine records and data to gather and draft responses.
- Gather and summarize data and draft responses to information requests related to grievances and discipline cases.
- Research and summarize current issues and relevant history to prepare management responses to grievances.
- Draft settlement agreements and grievance responses.
- Research contract interpretation and administration issues with the Chancellor’s Office or other relevant agencies.
- Conduct intake sessions to determine the nature of complaints and advise clients of next steps.
- Schedule appropriate meetings and send relevant materials.
- Provide administrative support for investigations related to grievances and Other Conduct of Concern (OCC).
- Assist in preparing reports, grievance responses, and complaint findings.
- Advise supervisors and managers (MPPs) on disciplinary actions, grievance processes, contract interpretation, CSU policies and procedures, and other equal opportunity and employee relations matters.
- Ensure evaluations are correct before entering information into the system and guide managers on corrections needed for evaluation compliance.
- Assist with the design, development, and delivery of employee relations training.
Benefits
- Comprehensive employee benefits package typically worth 30–35% of base salary.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
