Employee & Labor Relations Coordinator

OSU Oregon State University•Corvallis, OR

About The Position

University Human Resources is seeking an Employee and Labor Relations Coordinator. This is a full-time (1.00 FTE), 12-month professional faculty position within the Office of University Human Resources. Under the supervision of the Director of Employee and Labor Relations or Assistant Director of Employee and Labor Relations, the Coordinator provides case management, coordination, process improvement, compliance review, and project management for complaints, concerns, and requests involving relevant university policy, collective bargaining agreement grievances, union requests for information, and referrals from other university offices. This confidential role often serves as a first point of contact and may involve interactions with emotionally elevated members of the campus community. The Coordinator balances multiple time demands and supports data management and timeline tracking. The position also reviews and processes HR work, advises campus units and colleges, investigates problems and recommends solutions, coordinates HR processes, supports policy development and process improvement, prepares information and reports, and audits HR transactions, systems, and practices for accuracy and compliance.

Requirements

Bachelor of Arts/Science degree or related degree from an institution with higher education accreditation.
Experience with Maxient or similar case management software, including retrieving and organizing information into meaningful reports and teaching or training ELR team members and campus partners to use case management systems and relevant software.
Education and/or administrative or other work experience demonstrating the ability to collect, maintain, and organize complex data.
Ability to handle highly sensitive and extremely confidential information.
Ability to interact professionally with people at all levels in a complex environment.
Ability to provide exceptional customer service in person, electronically, and by phone to diverse customers, clients, stakeholders, and leaders.
Ability to respond effectively to people who are upset or in crisis.
High degree of accuracy and attention to detail.
Ability to remain productive across varied tasks and projects in a fast-paced environment.
Effective verbal and written communication skills.
Strong professional judgment and high ethical standards.
Proactive problem-solving ability.
Ability to plan and prioritize simultaneous projects and respond flexibly to urgent or unexpected requests.
Ability to work independently and collaboratively.
Skill using standard office software and web-based applications.
Skill working with, editing, or creating relational databases.
Demonstrated commitment to creating equitable, inclusive, and respectful environments.
Successful completion of a criminal history check and determination of position qualification under University Standard 05-010 et seq.; incumbents must self-report convictions, and those in youth programs may undergo additional criminal history checks every 24 months. The position includes CJIS.

Nice To Haves

Professional experience in a higher education setting.
Demonstrated knowledge of case management standards and processes.
Proficiency in Maxient or similar case management software, including retrieving and organizing information into meaningful reports and teaching individuals to navigate case management systems and relevant software.
Education, training, or experience relevant to ELR work (PECBA, BOLI, ADA) and/or that broadens the range of perspectives currently represented in the office.

Responsibilities

Provide case management, coordination, process improvement, compliance review, and project management for complaints, concerns, and requests related to university policy, collective bargaining agreement grievances, union requests for information, and referrals from other university offices.
Serve as a confidential first point of contact, manage multiple time demands, and maintain data and timelines.
Review and process HR work and provide HR advice to campus units and colleges.
Investigate problems, identify root causes, and recommend solutions such as process improvements or system changes.
Coordinate and track HR processes, procedures, and assigned HR projects to support consistent implementation.
Help develop and roll out HR policies and support unit planning and process improvement.
Work with the Office of Human Resources on university policies and specialty areas, including protected leave, workers' compensation, employee relations, employment, compensation, and classification.
Create and share information, reports, and spreadsheets to meet customer data needs while following university policy and University Records Custodian guidelines.
Audit and monitor HR transactions, systems, and practices for accuracy, completeness, and compliance with university policies and standards.
Prepare written and statistical reports on audit findings, metrics, and related areas.
Retrieve and organize information into meaningful reports and teach or train ELR team members and campus partners to navigate case management systems and relevant software.