Manager of Employee Relations and Analytics

TUCSON AIRPORT AUTHORITY•Tucson, AZ

9d•$71,195 - $112,174•Onsite

About The Position

Under minimal supervision and administrative direction, the Manager of Employee Relations and Analytics is responsible for employee relations and workforce analytics at Tucson Airport Authority (TAA). The role handles complex employee relations matters, conducts workplace investigations, recommends actions to TAA leaders, and analyzes workforce data to support decisions about hiring, retention, compensation, performance, and talent strategy. The manager serves as a trusted advisor to TAA leadership and the People Operations team on employee relations, performance management, policy interpretation, workforce trends, and sensitive employment matters at Tucson International Airport and Ryan Airfield. The position also manages assigned People Operations programs and initiatives, maintains workforce reporting and analytics, and supports policy and process improvements. It is considered essential personnel on TAA’s Emergency Response Team and must respond to airport incidents as requested or required. The role serves at the pleasure of the President/CEO and is not covered under the TAA employee appeal rights process.

Requirements

Bachelor’s degree from an accredited four-year college or university in Human Resources Management, Business Administration, Organizational Development, or a related field; an equivalent combination of education and experience sufficient to demonstrate ability to meet the job requirements will be considered.
At least three years of professional HR experience with expertise in employee relations matters, workplace investigations, or workforce data analysis.
Knowledge of personnel and human resources management principles, practices, procedures, methods, and legal issues, including recruitment, onboarding, classification, compensation, and benefits.
Knowledge of applicable federal and state employment laws and regulations, including EEO, FLSA, FMLA, Workers’ Compensation, ADA, and HIPAA.
Knowledge of workforce indicators such as attrition rates, time-to-hire, cost-per-hire, engagement scores, and pay equity.
Knowledge of business communications, research methods, data analysis techniques, and trends in human resources program development.
Proficiency with Microsoft Office Suite, especially Excel, and ability to work with software programs including HRIS/HRMS applications and databases.
Skill in building interactive dashboards and visual reports using tools such as Power BI or Tableau.
Strong organizational, oral and written communication, proofreading, and critical-thinking skills.
Ability to lead through influence and facilitate through others.
Ability to perform accurately and with attention to detail and mature judgment in stressful, fast-moving work surroundings with deadlines and multiple projects.
Ability to initiate and organize responsibilities without close supervision, take independent action, and notify a supervisor when unable to resolve work problems.
Ability to research and organize information, draw accurate conclusions, exercise sound judgment, and make appropriate recommendations.
Ability to establish and maintain constructive, cooperative working relationships with others.
Ability to maintain human resources information systems.
Ability to address urgent, time-sensitive people operations matters effectively and manage emergency events consistently with federal regulations, NIMS/ICS, and best practices.
Ability to read, write, and speak English fluently and articulately, and communicate clearly by telephone and computer.
Ability to use a computer, Microsoft Office software, other computer programs, and office equipment.
Ability to maintain confidentiality and exercise discretion with sensitive information on a need-to-know basis.
Ability to manage multiple priorities, remain organized and focused under stress, and maintain effective working relationships with TAA personnel, the TAA Board, other agencies, the local business community, and the public.
Valid Arizona driver’s license.
Must obtain and maintain access to the Security Identification Display Area (SIDA).
Must successfully complete National Incident Management System requirements and certifications (100, 200, 700, and 800) within the first year of employment.
Must serve as essential personnel on TAA’s Emergency Response Team and respond to airport incidents as requested or required.

Nice To Haves

Certification in Human Resources Management through SHRM, HRCI, IPMA, or a similar organization.
Work experience within public and nonprofit organizations.
Effective leadership and influencing skills, strong analytical and reasoning abilities, and superior communication skills.
Knowledge of airport systems and operational needs.
Ability to understand, speak, and communicate professionally in Spanish to support Spanish-speaking employees and team members.

Responsibilities

Support TAA’s Mission, Vision, Guiding Principles, and Strategic Plan, model its Cultural Fundamentals, and assist with delivery of strategic goals and objectives.
Advise leaders and the People Operations team on complex and sensitive employee relations matters, including performance management, corrective actions, conflict resolution, workplace conduct, policy interpretation, and employee concerns.
Conduct and oversee workplace investigations, ensuring matters are handled objectively, consistently, thoroughly, and promptly based on available evidence.
Represent TAA in employment actions involving team members and recommend corrective or disciplinary actions, up to and including termination, in consultation with TAA Legal Services and consistent with TAA policies, disciplinary processes, and applicable due process requirements.
Develop and maintain workforce reporting and analytics that provide leaders with visibility into people trends.
Recommend and develop dashboards, recurring reports, and executive summaries that translate complex data into actionable information.
Analyze workforce data, including turnover, retention, internal movement, performance, workforce composition, employee relations activity, and other key indicators.
Ensure the human resource information system contains accurate data and is maintained to meet TAA personnel information needs.
Monitor trends and feedback and recommend policy, guideline, and procedure improvements in collaboration with the People Operations team and TAA executives.
Gather data, research, analyze, and report on complex employment issues to support People Operations, process improvement, and leadership decisions.
Manage People Operations programs and initiatives as assigned.
Respond to airport emergencies and situations that may involve loss of life or property; support public safety and operational response using ICS/NIMS protocols and procedures; and coordinate or participate in after-action debriefings.
Perform emergency management and preparedness activities as required and respond to airport incidents as requested or required.