Employee Relations Coordinator

Housing Development Cor • Lancaster Township, PA

6d • $60,000 - $65,000 • Onsite

About The Position

Housing Development Corporation MidAtlantic (HDC) is seeking a full-time Employee Relations Coordinator for its corporate office in Lancaster, Pennsylvania. The role is a key partner within the Human Resources team and strengthens workplace culture by ensuring employee concerns, performance matters, and workplace issues are handled consistently, fairly, and in alignment with HDC’s mission and core values.

Working closely with the Director of Human Resources and Talent Management Specialist, the coordinator leads employee relations work and manages sensitive matters across the employee lifecycle, including investigations, performance concerns, and conflict resolution. The position also handles benefits management, leave and accommodation support, offboarding, payroll processing, HRIS records and compliance-related risk. It calls for sound judgment, discretion, and empathy in supporting employees and leaders while reinforcing accountability, respect, and trust.

The position is based at HDC’s corporate office and involves indoor and outdoor work, with travel to properties as needed and up to 10% travel. Physical demands are minimal and include regular sitting, some standing, bending, walking, and lifting up to 10 pounds. HDC may change specific duties based on organizational needs.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent work experience; a degree is preferred.
• At least one year of experience in benefits and leave management.
• Demonstrated knowledge and application of federal, state, and local employment laws and regulations, including Title VII, ADA, FLSA, FMLA, ADEA, and OSHA.
• Experience with HR information systems and payroll systems is required.
• Strong communication skills and ability to communicate effectively with all levels of leadership, including executive levels.
• Ability to work through complex talent matters and reach resolutions respectfully and professionally.
• Ability to exercise a high level of discretion and maintain strict confidentiality.
• Demonstrated negotiation, facilitation, and mediation skills.
• Successful completion of pre-employment drug screening and criminal background check.

Nice To Haves

• Two to four years of experience in an Employee Relations or HR Generalist role.
• Professional in Human Resources (PHR) or Society for Human Resource Management Certified Professional (SHRM-CP) certification.
• Experience with ADP.

Responsibilities

• Serve as the primary point of contact for employee relations concerns, responding professionally, confidentially, and with discretion and customer focus.
• Assess, manage, and resolve employee relations matters, including performance concerns, conduct issues, and workplace conflicts.
• With direct support from the Director of HR, conduct impartial workplace investigations, including interviews, documentation review, analysis, and preparation of findings and recommendations.
• Maintain accurate and confidential employee records and identify trends, risks, and opportunities for organizational improvement.
• With direct support from the Director of HR, guide managers on employee relations, performance management, and risk mitigation.
• Collaborate with the Director of Human Resources on active cases, findings, and outcomes; the Director consults legal counsel as appropriate.
• Manage workers’ compensation claims, communicate with injured employees, witnesses, and managers, and coordinate information and follow-up with the workers’ compensation insurer.
• Manage unemployment claims and attend hearings as needed in partnership with the Director of HR.
• Process payroll accurately and on time, including wages, deductions, adjustments, leave-related pay adjustments, and benefits deductions, in compliance with applicable regulations and in collaboration with Finance.
• Maintain and update HRIS records, protect data confidentiality and accuracy, and prepare routine and ad hoc reports.
• Design, deliver, and/or coordinate organization-wide training on benefits, HR policies, compliance, and performance in collaboration with the HR team.
• Support employees and managers with leave requests, including FMLA and disability-related leaves, in compliance with applicable laws and policies.
• Facilitate the interactive process for reasonable accommodations under the Americans with Disabilities Act.
• Assist employees with benefits enrollment and inquiries and coordinate with benefits brokers and carriers as needed.
• Support disciplinary and termination processes by preparing documentation, coordinating meetings, and representing HR as needed.
• Conduct respectful exit interviews and support offboarding processes to gather feedback and inform continuous improvement.
• Travel to properties as needed for investigations, assessments, and employee meetings.
• Contribute to HR key performance indicators related to employee satisfaction, insurance cost mitigation, and operational efficiency through consistent, compliant employee relations practices.
• Perform other related duties assigned in support of the Human Resources team.

Benefits

• Medical, dental, and vision coverage available on day one.
• 401(k) with 3.5% employer match.
• Four weeks of paid time off.
• 11 paid holidays plus a floating holiday, available on day one.
• 12 weeks of paid parental leave.
• Early Friday closure at 3 PM.
• Summer hours, with the office closing at 12 PM on Fridays.
• Employer-paid life and long-term disability insurance.
• Employee Assistance Program.
• Student loan reimbursement for eligible nonprofit employees.
• Employee housing opportunities.
• Paid and subsidized professional development.
• Quarterly incentive bonus plan, eligible after 90 days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level