Employee Housing Assistant Manager - Year Round

Alterra • Winter Park, CO

11d • $26 - $28 • Onsite

About The Position

The Employee Housing Assistant Manager helps ensure daily administrative housing functions run smoothly within the employee housing office. The role oversees administrative processes, coordinates resident and department needs, manages housing systems and reporting, and promotes consistent compliance with housing policies. It serves as a central coordination point among residents, housing staff, maintenance, cleaning, and internal departments.

The position also supports and guides administrative staff, maintains standard operating procedures and workflows, and helps ensure housing operations meet applicable regulations, safety standards, and internal audit requirements. Responsibilities may change with housing demand, seasonal staffing, and operational needs, in coordination with the Senior Employee Housing Manager.

Requirements

• High school diploma.
• At least two years of experience in a supervisory position or equivalent.
• Demonstrated experience resolving conflicts and managing difficult situations toward mutually beneficial outcomes.
• Two to three years of experience developing and managing a department budget.
• General knowledge of basic bookkeeping or accounting.
• Proficiency in Microsoft Office; ability to use email and the internet and learn other programs quickly.
• Excellent time-management skills.
• Excellent oral and written communication skills.
• Valid Colorado driver's license.

Nice To Haves

• College degree.
• Property management experience.
• Advanced Excel skills.

Responsibilities

• Oversee employee and approved non-employee move-in and move-out processes, including assignment coordination, key distribution, unit readiness, and documentation review.
• Monitor daily system activity and housing workflows to ensure tasks are completed accurately and on time.
• Coordinate with Recruiting and hiring managers on workforce plans, housing needs, and seasonal housing allotments.
• Schedule and assign administrative team tasks, ensure office coverage, distribute workloads, and follow up on task completion.
• Use and oversee Rent Manager, RTP, and DNA Fusion/Engage systems; maintain accurate records and run and review housing reports.
• Support payroll-deduction housing payments with the housing specialist and HR payroll partners, including review of prorated calculations, rate adjustments, and repayment plans.
• Review move-out inspection reports and documentation for security deposit deductions or forfeitures, coordinating with maintenance and facilities to resolve discrepancies.
• Track housing-related expenses and maintain records and documentation for financial reporting and reconciliation.
• Respond to and document resident concerns, support resolution and mediation where appropriate, review documentation or surveillance footage when necessary, and escalate issues to management as needed.
• Serve as a resource to residents, HR, and departments regarding housing policies and procedures.
• Serve as the HOA point of contact; track dues, assessments, invoices, and property updates, attend meetings as needed, and communicate updates and action items.
• Manage key and access control processes, including issuance, tracking, and coordination with access systems.
• Provide day-to-day support, coaching, and guidance to administrative staff.
• Assist with staff onboarding, training, performance discussions, and development in partnership with the Senior Employee Housing Manager.
• Develop and maintain SOPs and housing workflows, supporting compliance with housing regulations, safety standards, and internal audit requirements.
• Oversee housing office mail tracking and processing, including logging, distribution, and resolution of discrepancies.
• Support parking compliance by documenting violations, communicating with residents, and coordinating enforcement tracking with operations and security.
• Coordinate intake, tracking, communication, and placement of donated items, lost-and-found items, and resident-provided resources.
• Communicate with residents about fire-code compliance, including removal of items from egress routes, hallways, and other required clearances.
• Maintain a positive, professional, adaptable, and collaborative working environment and support cleanliness and organization of shared office spaces.
• Adapt priorities and responsibilities as housing demand, seasonal staffing, and operational needs change.

Benefits

• Free season pass to Winter Park and all Alterra Resorts.
• Discounted friends and family tickets.
• Medical, dental, vision, life insurance, and paid parental leave for eligible employees.
• 401(k) plan with 100% company match up to 4%.
• Mental health resources for all employees.
• Food and beverage and retail discounts.
• Onsite employee childcare based on availability.
• Discounted equipment rentals and pro-deals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED