Employee Housing Assistant Manager - Year Round

Winter Park Resort•Winter Park, CO

About The Position

The Employee Housing Assistant Manager ensures daily administrative housing functions run smoothly within the employee housing office. The role oversees administrative processes, coordinates resident and department needs, manages housing systems and reporting, and ensures consistent application of housing policies. It serves as a central coordination point among residents, housing staff, maintenance, cleaning, and internal departments. The position provides day-to-day support and guidance to administrative staff and adapts priorities as housing demand, seasonal staffing, and operational needs change, in coordination with the Senior Employee Housing Manager.

Requirements

High school diploma required.
At least two years of experience in a supervisory position or equivalent.
Demonstrated experience in conflict resolution and managing difficult situations toward mutually beneficial outcomes.
Two to three years of experience developing and managing a department budget.
General knowledge of basic bookkeeping or accounting.
Proficiency in Microsoft Office, email, and internet operations, and ability to learn other programs quickly.
Excellent time-management skills.
Excellent oral and written communication skills.
Valid Colorado driver’s license.

Nice To Haves

College degree preferred.
Property management experience is very desirable.
Advanced Excel skills are very desirable.

Responsibilities

Oversee employee and approved non-employee move-ins and move-outs, including assignments, key distribution, unit readiness, and documentation review.
Monitor housing system activity and workflows to ensure accurate, timely completion of tasks.
Coordinate with Recruiting and hiring managers on workforce plans, housing needs, and seasonal housing allotments.
Manage administrative team scheduling, task assignments, workflow distribution, coverage, and follow-up.
Use and oversee Rent Manager, RTP, and DNA Fusion/Engage to maintain records and support housing operations.
Run and review reports on occupancy, revenue, security deposits, housing agreements, and operational performance.
Coordinate payroll-deduction housing payments with the housing specialist and HR payroll partners, reviewing prorated calculations, rate adjustments, and repayment plans; ensure transactions are accurate, documented, timely, and consistent with finance procedures.
Review move-out inspection reports and documentation for security deposit deductions or forfeitures; coordinate with maintenance and facilities to resolve discrepancies and validate findings.
Track housing expenses, maintain records, and organize documentation for financial reporting and reconciliation.
Document and respond to resident concerns, including roommate disputes, behavior issues, and noise complaints; assist with resolution or mediation and escalate issues when needed.
Review available documentation and surveillance footage when necessary to clarify incidents.
Provide residents, HR, and departments with information about housing policies and procedures.
Serve as a point of contact for HOAs; track dues, assessments, invoices, and property updates; attend meetings as needed and communicate updates and action items.
Manage key and access control processes, including issuance, tracking, and coordination with access systems.
Support, coach, and guide administrative staff; assist with onboarding, training, performance discussions, and development in partnership with the Senior Employee Housing Manager.
Develop and maintain standard operating procedures and housing workflows; support compliance with housing regulations, safety standards, and internal audit requirements.
Oversee housing-office mail intake, logging, distribution, tracking, and discrepancy resolution.
Support parking compliance by documenting violations, communicating with residents, and coordinating enforcement tracking with operations and security.
Coordinate donated items, lost and found items, and resident-provided resources through intake, tracking, communication, and placement.
Communicate with residents about fire-code compliance, including removal of items from egress routes, hallways, and other required clearances.
Maintain a positive, professional, adaptable, and collaborative working environment with colleagues, residents, and cross-functional teams.
Support cleanliness and organization of shared administrative and housing office spaces.
Accept other duties and changing responsibilities as operational needs evolve.