Employee Dining Room Lead - Mount Rushmore National Memorial

Xanterra Travel Collection•Keystone, SD

19h•Onsite

About The Position

This position oversees the Employee Dining Room (EDR) while assisting with training to Food & Beverage Attendants and ensuring standards and policies are followed. This position may also perform the duties of the Food & Beverage Attendant as needed. Located in the beautiful Black Hills region of South Dakota, Mount Rushmore National Memorial is open year-round and operates retail shops and a variety dining outlets serving convenient grab-and-go meals and coffee. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests.

Requirements

Previous food service experience is required or may substitute having demonstrated capability to perform responsibilities.
Previous cash handling experience is strongly preferred.
Ability to provide excellent guest service.
Ability to train employees to set them up for success.
Ability to work in a fast-paced environment where tasks and priorities can change quickly and with little notice.
Willing to “pitch-in” and help the team with tasks.
Must be a positive team player with flexible schedules who like to have fun and have the passion to work.
Constantly stand, walking, handling, lift/carry up to 10 pounds, and push/pull up to 12 pounds.
Frequently reaching outward, lifting/carrying 11-50 pounds, and pushing/pulling 13-40 pounds.
Occasionally sit, reach above shoulder, climbing, crawling, squatting/kneeling, bending, lifting/carrying 51-100 pounds and above, and pushing/pulling up to 41-100 pounds.

Responsibilities

Oversees EDR ensuring food and cleanliness standards and policies are followed.
Follow opening and closing checklists.
Provides hands-on training to new employees and assists in documenting employee’s knowledge of position and tasks.
Provides feedback to Food & Beverage Management regarding meal selection and solicits employee feedback to improve the EDR experience.
Perform Food & Beverage Attendant duties as need, including but not limited to: Taking guest and/or employee orders and properly processes payment. Maintaining assigned cashier drawer and following all cash handling and payment procedures. Provides guest and/or employees with order, including serving hot and cold beverages. Ensure service areas are clean, sanitized and properly stocked. Ensure dining areas are clear of any dirty dishes, trash has been properly disposed, and surfaces have been sanitized. Cleans floors, to include sweeping, mopping and vacuuming.
Follow Company and departmental environmental and safety practices, policies, and procedures.
Other duties as assigned.