Shift Lead - Food Court - Mount Rushmore National Memorial

Xanterra Travel Collection•Keystone, SD

20h•Onsite

About The Position

This position assists with providing training to Food Outlet Attendants and ensuring standards and policies are followed, while ensuring excellent guest service. It is a great way to gain more knowledge of restaurant operations and move up in food and beverage. This position may also perform the duties of the Food Outlet Attendant as needed. The role is seasonal, running from May 2026 to October 2026, with a pay rate of $16.00/hour. The typical schedule is 40 hours per week, 5 days a week, which may include weekends, evenings, and holidays. The company is the primary authorized concessionaire in Mount Rushmore National Memorial and a proud steward of the park.

Requirements

Previous food service experience is required or may substitute having demonstrated capability to perform responsibilities.
Previous cash handling experience is strongly preferred.
Ability to provide excellent guest service.
Ability to train employees to set them up for success.
Ability to work in a fast-paced environment where tasks and priorities can change quickly and with little notice.
Willing to “pitch-in” and help the team with tasks.
Must be a positive team player with flexible schedules who like to have fun and have the passion to work.
Constantly standing, walking, handling, lifting/carrying up to 10 pounds, and pushing/pulling up to 12 pounds.
Frequently reaching outward, squatting/kneeling, bending, lifting/carrying 11-50 pounds, and pushing/pulling 13-40 pounds.
Occasionally reaching above shoulder, climbing, crawling, lifting/carrying over 50 pounds, and pushing/pulling over 40 pounds.

Responsibilities

Oversees assigned area ensuring food and cleanliness standards and policies are followed.
Resolves guest issues and escalates to a manager as needed.
Follow opening and closing checklists.
Provides hands-on training to new employees and assists in documenting employee’s knowledge of position and tasks.
Perform Food & Beverage Attendant duties as need, including but not limited to: Taking guest and/or employee orders and properly processes payment. Maintaining assigned cashier drawer and following all cash handling and payment procedures. Provides guest and/or employees with order, including serving hot and cold beverages. Ensure service areas are clean, sanitized and properly stocked. Ensure dining areas are clear of any dirty dishes, trash has been properly disposed, and surfaces have been sanitized. Cleans floors, to include sweeping, mopping and vacuuming.
Follow Company and departmental environmental and safety practices, policies, and procedures.
Other duties as assigned.