Employee Communications Coordinator

Atoms•Dallas, TX

2d•$50,000 - $60,000•Onsite

About The Position

The Employee Communications Coordinator supports the Human Resources team as a primary point of contact for employee separations and workplace concerns. The role communicates HR-directed termination decisions to hourly employees professionally, respectfully, and empathetically, consistent with company policy and HR guidance. It provides general information about final pay, return of company property, and offboarding procedures, and maintains accurate documentation of separation communications. The position also manages HR-related Zendesk cases, responds to employee inquiries, provides general HR process and resource guidance, and escalates sensitive workplace concerns to HR Generalists or HR leadership. It does not conduct employee relations investigations, determine disciplinary outcomes, or make final employment decisions. Additional work includes employee status tracking, HR administrative projects, and employee communication initiatives. The role is based in the Dallas office and is fully onsite five days per week.

Requirements

High school diploma or equivalent.
Previous experience in Human Resources, employee support, customer service, or employee-facing operations.
Strong written and verbal communication skills, including the ability to explain policies and employment decisions clearly and professionally.
Ability to communicate empathetically during difficult or sensitive conversations.
Ability to manage multiple priorities and respond to high-volume communications.
Strong organizational and documentation skills.
Ability to maintain confidentiality and exercise professionalism in sensitive situations.
Proficiency in Google Workspace.
Friendly, calm, and professional demeanor.
High integrity and sound judgment.

Nice To Haves

Experience with Zendesk or other ticketing platforms.

Responsibilities

Communicate separation decisions to hourly employees as directed by HR leadership.
Conduct separation conversations professionally, respectfully, and empathetically.
Provide general next-step information about final pay, company property return, and offboarding procedures.
Maintain accurate documentation related to separation communications.
Serve as a frontline contact for employee questions and workplace concerns.
Respond to employee inquiries through Zendesk and other communication channels.
Escalate sensitive employee relations concerns to HR Generalists or HR leadership as appropriate.
Maintain confidentiality when handling employee information and workplace concerns.
Help employees navigate general HR processes and resources.
Maintain organized employee communication documentation and case tracking.
Assist with tracking and updating employee status changes as directed by HR leadership.
Support HR administrative projects and employee communication initiatives as needed.
Manage employee cases in Zendesk and meet departmental service-level requirements for response times, follow-up, and resolution tracking.
Work cross-functionally and develop proficiency with various platforms and internal systems.