Onsite Employee Assistance Program Clinical Counselor- JFK Airport

CVS Health

6d•Onsite

About The Position

Provide onsite behavioral health services to airline employees at JFK Airport, including initial assessments and triage, brief counseling, crisis intervention, care coordination, and management consultation. Work with organizational leaders and employee support partners to connect individuals to appropriate resources and support a culture of health, wellness, and psychological safety. The role includes counseling and informational services, referrals to treatment and support benefits, workshops and training, critical incident stress debriefing, substance-use assessments and case management, and consultation with managers, union representatives, and other leaders. The counselor collaborates with clinical and organizational partners, maintains current licensure and professional development, protects client confidentiality, and completes timely, accurate documentation that meets risk-management and regulatory requirements.

Requirements

Current, unrestricted, master's-level mental health professional license: LCSW, LMFT, or Licensed Psychologist; alternatively, LPC, LCPC, LCMHC, or LMHC with CEAP certification or an accepted national alcohol/drug counselor credential (NAADAC/NCC AP NCAC I, NCAC II, or MAC; IC&RC ICADC or ICAADC; or NBCC MAC).
Critical Incident Stress Management (CISM) training or certification, or willingness to become CISM certified.
At least 1 year of substance-abuse treatment and assessment experience; SAP certification or willingness to become SAP certified.
At least 3 years of direct clinical experience in a variety of settings.
Master's degree in behavioral health.

Nice To Haves

Experience as an onsite EAP counselor at a large company or organization within an EAP, wellness, or medical setting.
Familiarity working with unions and work-related issues.
Expertise in workplace-related stress in a corporate environment.
Strong intercultural expertise, particularly in a corporate environment.
Familiarity with workplace violence assessments, prevention, and post-incident recovery.
Certified Employee Assistance Professional (CEAP).
Ability to work effectively and collaboratively as part of a multidisciplinary team with onsite resources.
Ability to collaborate with HR and management on employee wellness initiatives.
Strong teamwork and collaboration skills.
Ability to deliver training effectively to employees.
Strong written and verbal communication and customer-service skills.
Strong organizational and documentation skills.
Ability to respond promptly to plan sponsor needs by email, in person, or through other channels.

Responsibilities

Provide onsite consultation, counseling, and informational services to airline employees.
Conduct initial assessments and triage for mental and behavioral health services.
Provide short-term individual counseling for mental and emotional disorders and conditions, addictions, lifestyle management, and work-life concerns.
Refer employees to appropriate treatment or higher levels of care based on clinical assessment, including RFL, insurance-covered behavioral health services, emergency services, and community resources.
Refer employees to and promote other available support benefits; coordinate the RFL benefit and remain knowledgeable about EAP offerings.
Partner with managers, union representatives, drug and alcohol team members, and local contacts to support employees at the worksite.
Conduct workshops, panel discussions, and training seminars on health-enhancement topics using approved materials.
Support company events such as health fairs as needed.
Provide onsite Critical Incident Stress Debriefing through group and individual sessions after traumatic events when requested and clinically appropriate.
Provide management consultation to managers, union representatives, and other leaders, including connections for formal referrals related to workplace issues.
Complete formal substance-use assessments, treatment referrals, and case management for non-DOT and DOT-covered employees.
Attend internal and external meetings as requested or appropriate.
Maintain current licensure in good standing, pursue professional development, and meet state licensure requirements.
Collaborate with professionals to support positive clinical outcomes and continuity of care.
Protect member confidentiality and follow enterprise and EAP confidentiality policies.
Maintain accurate and complete documentation that meets risk-management and regulatory requirements, and submit it routinely and promptly.